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Home > Health&Safety > Service

Service Safety

Where we provide customer service on our customer's premises, the undertaking of our service representatives will inherently introduce risks. The management of Health & Safety at Work Regulations (MHSaW) recognises that communication and cooperation is key to the elimination / control of such risks; thereby promoting the Health, Safety and Welfare of all interested parties. In keeping with the spirit of the MHSaW Regs, this section is intended to present our customers with our 'All Risk' information, as is needed to effectively facilitate employer cooperation, along with the suitable & sufficient risk control measures that are expected and required. The understanding and use of these documents is intended to ensure that all parties are sufficiently informed to work with us in Risk Management Co-operation.

Work Method Statement

This describes concisely, the scope for work and work methods used by our visiting service representative. It is intended to be used in conjunction with the 'Model Risk Assessment', to provide a clear overall view of the potential for complex risks, as the service undertaking is compared / integrated with our customers identified hazards and risk control precautions.

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Model Risk Assessment

This qualitative assessment of risks serves as a 'model' under the provision made by the MHSaW Regs. It considers all risks inherent to the undertaking of our service representative (generic to all Canon regions for the UK). Whilst it cannot as such include the individual environmental factors inherent to each of our customers premises, this information is being shared in order that it may be extended / adapted and integrated with our customers own risk control precautions. It is intended to be used in conjunction with our 'Work Method Statement'.

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Model Risk Assessment Résumé

This Résumé has been issued to those third parties and occupying employers who are potentially affected by the Risks of our undertaking as contractors on another employers premises. We are providing this in good faith and on the strict understanding that the latest version of our full “Risk Assessment” and “Work Method Statement” have previously been issued. The understanding and use of these documents is intended to ensure that all parties are sufficiently informed to work with us in Risk Management co-operation.

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Dealing with Waste Toner during servicing

This section covers procedures that have been designed to cater for the safe service handling needs of every type of waste toner container throughout the Canon range of copiers i.e.CLC / NP & GP. These are divided in 6 different types and "best practice" methods which are described separately.

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Electrical Safe System Of Work

This designed and developed Safe System of Work serves as an example to demonstrate our unified ( proven safe standard ) approach to working safely in high risk undertakings. Such documentation is dual purpose in that it provides a minimum level platform for the instruction and refresher training of our service technicians, which leads to the competence that we are not only able to boast, but also continually make assessment for reason of personnel development.

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