Please find information regarding the repair process, including the repair form to send in with your product and some helpful FAQ’s
The repair process information below will advise you on what is required to get your product repaired, including a printable form that needs to be included with your product when it is sent in for repair. You can also find FAQ’s to help answer any queries that you may have.
In the first instance, we suggest that you refer to our consumer products support area which contains information that may be useful in helping you resolve your issue. After selecting your product, you will have access to frequently asked questions, user manuals, drivers, software and firmware downloads. There will also be other information that may be useful to you including how to contact us for telephone and email support.
In the event that you are unable to resolve your issue via these avenues and a product repair is necessary, please follow the process below. As there may be small local differences in the specific process per country, please check the support pages for your country of residence via our country selector.
1 - Please print and complete the standard Canon repair form to return with your product
This form will provide us with all of the information we require to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send to us with your product.
2- Locate your nearest Canon authorised service facility
To find the details of the nearest Canon authorised service facility, please visit our Repair Contacts page.
3 - Ensure that you include all necessary information with the product being returned
If you are claiming a warranty repair, it is necessary to also include a dated proof of purchase receipt for your product. Canon cannot provide warranty repairs without receipt of any applicable supporting documentation.
4 - Ensure that the product is securely packaged for transit
As Canon accepts no liability for loss or damage that occurs during transit, we recommend that your product is safely and securely packaged. Depending on the value of the product, you may also wish to consider insuring the shipment.
Please note that it is always possible for you to take a product in person to an authorised Canon repair facility. The opening hours, address and other relevant details are provided via the 'Repair Contacts' link above.
Once received by an authorised Canon repair facility, your product will be registered onto our repair system and an acknowledgement message will be sent to you to confirm receipt.
If you are claiming a warranty repair for your product, an initial investigation of the product and supporting documentation will take place in order to confirm that the warranty applies. If a warranty repair applies, your product will enter our standard repair process and, upon completion, the product will be dispatched to you or made available for collection.
If for any reason it is determined that a warranty repair is not applicable, you will be informed of this and an estimate can be provided for a chargeable product repair. A nominal fee may be applied for this assessment to take place however you will be contacted for your agreement prior to this. It will be clearly indicated on any estimate provided if the repair falls under our ‘fixed price repair scheme’, otherwise an estimate will be provided based on the estimated required spare parts and labour.
Costs estimates provided by Canon may always be accepted or declined by customers notifying the appropriate authorised Canon repair facility how they wish to proceed. Declining a cost estimate will result in the product being returned by Canon. Accepting a cost estimate will ensure that the product progresses via our repair process and once repaired, the product will be dispatched to you or made available for collection.
Please find a list of FAQ’s that can assist you if your product is in need of a repair.
Please note this information is only for Consumer Products Repair.
My product has developed a fault shortly after purchase, what are my options?
Canon will only repair your product under the terms and conditions of your warranty; alternatively you should contact your retailer for further assistance.
My product is faulty, what are my options?
Canon provides a parts and labour warranty for 12 months from the date of purchase of your product. You will require proof of purchase to make a claim under your warranty. This does not affect your statutory rights as a consumer; alternatively please contact your retailer.
Repairs are chargeable outside the manufacturer warranty period; please contact an authorised repair centre for further assistance. Each repair centre will have their own independent repair prices. All repairs are subject to the terms and conditions of your warranty.
If my product is faulty, can it be exchanged under warranty?
Canon will only repair your product under the terms and conditions of your warranty. Please view the warranty terms and conditions page for more information.
How much will the repair cost?
Without a technical examination it is impossible to answer this question, please send your product to an Authorised Service Facility for inspection. Each repair centre will have their own independent repair prices.
Can I hand in my product personally to the Authorised Service Facility?
If you would like to deliver your product yourself, please contact an appropriate Authorised Service Facility directly for their opening times. We generally recommend your product is sent to us by a delivery agent (for example, The Royal Mail).
Can I track the status of my repair on-line?
We are currently running a pilot where you can on-line track the status of repairs that you have sent to the Canon UK RCC.
Note: This is not possible for any other repair facility at this time.
In order to be able to use this service you will need a unique "Canon order number" and “Postcode”. The Canon order number will be provided to you by the RCC upon receipt of your repair. Please access the on-line tool to track the status of your repair.
Who do I contact for a repair status?
Please contact the Authorised Service Facility that you returned your product to for repair.
What service options are available for portable printers (i.e IP80, IP90, iP100 etc)?
If the product is within the warranty period an on site service is available from Cura Technical. However, if you wish to do so, it can be returned to CRC Tasktron Ltd for repair. If the printer is out of warranty the customer has an option of purchasing an on site service, or returning the unit to Electroversal or CRC Tasktron Ltd who will carry out a service estimate.
I have an extended warranty called "MasterCare/ What Ever Happens" how do I obtain service under this scheme?
MasterCare/ What Ever Happens warranties are not issued by Canon. Refer to your retailer for information on contacting MasterCare directly.
How do I obtain an end- user replaceable part for my camera, video, office product – printer, scanner, multifunctional etc?
Photo/Video Products Only
H. Lehmann Limited
247-249 London Road
Tel: 01782 413 611
Fax: 01782 744 579
Photo Products Only
Colchester Camera Repair Services
6 Kings Court
Off Newcomen Way
Severalls Business Park
Tel: 01206 843 322
Fax: 01206 843 323
Office Products Only
CRC (Tasktron Ltd)
Unit 3 Wintonlea
Monument Way West
Tel: 01483 776 060
Fax: 01483 721 389
Please print off this form and fill in all the information requested. This will provide us with all of the information we require to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send to us with your product.
Please print and complete the standard Canon repair form to return with your product