My product has developed a fault shortly after purchase, what are my options?
Canon will only repair your product under the terms and conditions of your warranty; alternatively you should contact your retailer for further assistance.
My product is faulty, what are my options?
Canon provides a parts and labour warranty for 12 months from the date of purchase of your product. You will require proof of purchase to make a claim under your warranty. This does not affect your statutory rights as a consumer; alternatively please contact your retailer.
Repairs are chargeable outside the manufacturer warranty period; please contact an authorised repair centre for further assistance. Each repair centre will have their own independent repair prices. All repairs are subject to the terms and conditions of your warranty.
If my product is faulty, can it be exchanged under warranty?
Canon will only repair your product under the terms and conditions of your warranty. Please view the warranty terms and conditions page for more information.
How much will the repair cost?
Without a technical examination it is impossible to answer this question, please send your product to an Authorised Service Facility for inspection. Each repair centre will have their own independent repair prices.
Can I hand in my product personally to the Authorised Service Facility?
If you would like to deliver your product yourself, please contact an appropriate Authorised Service Facility directly for their opening times. We generally recommend your product is sent to us by a delivery agent (for example, The Royal Mail).
Can I track the status of my repair on-line?
We are currently running a pilot where you can on-line track the status of repairs that you have sent to the Canon UK RCC.
Note: This is not possible for any other repair facility at this time.
In order to be able to use this service you will need a unique "Canon order number" and “Postcode”. The Canon order number will be provided to you by the RCC upon receipt of your repair. Please access the on-line tool to track the status of your repair.
Who do I contact for a repair status?
Please contact the Authorised Service Facility that you returned your product to for repair.
What service options are available for portable printers (i.e IP80, IP90, iP100 etc)?
If the product is within the warranty period an on site service is available from Cura Technical. However, if you wish to do so, it can be returned to CRC Tasktron Ltd for repair. If the printer is out of warranty the customer has an option of purchasing an on site service, or returning the unit to Electroversal or CRC Tasktron Ltd who will carry out a service estimate.
I have an extended warranty called "MasterCare/ What Ever Happens" how do I obtain service under this scheme?
MasterCare/ What Ever Happens warranties are not issued by Canon. Refer to your retailer for information on contacting MasterCare directly.
How do I obtain an end- user replaceable part for my camera, video, office product – printer, scanner, multifunctional etc?
Photo/Video Products Only
H. Lehmann Limited
247-249 London Road
Tel: 01782 413 611
Fax: 01782 744 579
Photo Products Only
Colchester Camera Repair Services
6 Kings Court
Off Newcomen Way
Severalls Business Park
Tel: 01206 843 322
Fax: 01206 843 323
Office Products Only
CRC (Tasktron Ltd)
Unit 3 Wintonlea
Monument Way West
Tel: 01483 776 060
Fax: 01483 721 389