- When loading two or more sheets of paper, flip through the paper before loading.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
- Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.
- When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.
- When loading paper in the Cassette, slide the Paper Guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, align the right edge of the paper stack against the right side of the Cassette, then slide the Paper Guide on the left side to align with the left edge of the paper stack.
Paper Sources to Load Paper
The machine has two paper sources to feed paper; Cassette and Rear Tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the Cassette or Rear Tray depending on the selection of the page size or media type.
-> [ Media Types You Can Use ]
NOTE
When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality.
For details on how to load paper in each paper source, see Loading Paper in the Cassette or Loading Paper in the Rear Tray.
- Loading Plain Paper in the Cassette
When you use A4, B5, A5, or Letter-sized plain paper, load it in the Cassette.
The machine feeds paper from the Cassette automatically by selecting plain paper (A4, B5, A5, or Letter size) in the print settings with the Operation Panel or the printer driver when printing.
- Loading Photo Paper / Envelopes in the Rear Tray
When you use photo paper, load it in the Rear Tray.
The machine feeds paper from the Rear Tray automatically by selecting the media types other than plain paper, such as photo paper, in the print settings with the Operation Panel or the printer driver when printing.
When you use plain paper other than A4, B5, A5, or Letter size, also load it in the Rear Tray.
Loading Paper in the Cassette
You can load only A4, B5, A5, or Letter-sized plain paper in the Cassette.
Load other sizes or types of paper in the Rear Tray.
-> [ Media Types You Can Use ]
●Advice for printing on plain paper
NOTE- We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see [
Media Types You Can Use ] .
- You can use general copy paper.
For the page size and paper weight you can use for this machine, see [
Media Types You Can Use ] .
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
NOTE- Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
- If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
For details on how to flatten curled paper, refer to [
Paper Is Smudged/Printed Surface Is Scratched ] .
2. Load paper.
(1) Close the Paper Output Tray (A).
(2) Pull out the Cassette (B).
(3) Move the left Paper Guide (C) to the edge.
(4) Slide the front Paper Guide (D) to align with the actual size of the paper.
The front Paper Guide will click and stop when it aligns with the corresponding mark of paper size.
(5) Load plain paper.
Load paper with the printing side facing down.
NOTE
There may be a little space between the Paper Guide (D) and the paper stack.
(6) Align the paper to the right side of the Cassette (1), and slide the left Paper Guide completely against the left edge of the paper (2).
Make sure that the height of the paper stack does not exceed the line (E).
(7) Insert the Cassette slowly into the machine until it clicks into place.
3. Open the Paper Output Tray gently, and open the Output Tray Extension.
NOTE
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
-> [
Printing from Your Computer ]
Loading Paper in the Rear Tray
You can load photo paper or envelopes in the Rear Tray.
IMPORTANT
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
2. Load paper.
(1) Open the Paper Support, raise it, then tip it back.
(2) Open the Paper Output Tray gently, and open the Output Tray Extension.
(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.
IMPORTANT
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
NOTE
Do not load sheets of paper higher than the Load Limit Mark (D).
NOTE
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
-> [
Printing from Your Computer ]
Loading Paper
-> [ Check 3: Load the paper after correcting its curl ]
Paper Sources to Load Paper
The machine has two paper sources to feed paper; Cassette and Rear Tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the Cassette or Rear Tray depending on the selection of the page size or media type.
-> [ Media Types You Can Use ]
NOTE
When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality.
For details on how to load paper in each paper source, see Loading Paper in the Cassette or Loading Paper in the Rear Tray.
- Loading Plain Paper in the Cassette
When you use A4, B5, A5, or Letter-sized plain paper, load it in the Cassette.
The machine feeds paper from the Cassette automatically by selecting plain paper (A4, B5, A5, or Letter size) in the print settings with the Operation Panel or the printer driver when printing.
- Loading Photo Paper / Envelopes in the Rear Tray
When you use photo paper, load it in the Rear Tray.
The machine feeds paper from the Rear Tray automatically by selecting the media types other than plain paper, such as photo paper, in the print settings with the Operation Panel or the printer driver when printing.
When you use plain paper other than A4, B5, A5, or Letter size, also load it in the Rear Tray.
Loading Paper in the Cassette
You can load only A4, B5, A5, or Letter-sized plain paper in the Cassette.
Load other sizes or types of paper in the Rear Tray.
-> [ Media Types You Can Use ]
●Advice for printing on plain paper
NOTE- We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see [
Media Types You Can Use ] .
- You can use general copy paper.
For the page size and paper weight you can use for this machine, see [
Media Types You Can Use ] .
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
NOTE- Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
- If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
For details on how to flatten curled paper, refer to [
Paper Is Smudged/Printed Surface Is Scratched ] .
2. Load paper.
(1) Close the Paper Output Tray (A).
(2) Pull out the Cassette (B).
(3) Move the left Paper Guide (C) to the edge.
(4) Slide the front Paper Guide (D) to align with the actual size of the paper.
The front Paper Guide will click and stop when it aligns with the corresponding mark of paper size.
(5) Load plain paper.
Load paper with the printing side facing down.
NOTE
There may be a little space between the Paper Guide (D) and the paper stack.
(6) Align the paper to the right side of the Cassette (1), and slide the left Paper Guide completely against the left edge of the paper (2).
Make sure that the height of the paper stack does not exceed the line (E).
(7) Insert the Cassette slowly into the machine until it clicks into place.
3. Open the Paper Output Tray gently, and open the Output Tray Extension.
NOTE
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
-> [
Printing from Your Computer ]
Loading Paper in the Rear Tray
You can load photo paper or envelopes in the Rear Tray.
IMPORTANT
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
2. Load paper.
(1) Open the Paper Support, raise it, then tip it back.
(2) Open the Paper Output Tray gently, and open the Output Tray Extension.
(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.
IMPORTANT
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
NOTE
Do not load sheets of paper higher than the Load Limit Mark (D).
NOTE
After loading paper
- When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
- When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.
-> [
Printing from Your Computer ]
Loading Paper
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.
- Folded, curled, or wrinkled paper
- Damp paper
- Paper that is too thin (weighing less than 17 lb / 64 g/m2)
- Paper that is too thick (weighing more than 28 lb / 105 g/m2, except for Canon genuine paper)
- Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)
- Picture postcards
- Postcards affixed with photos or stickers
- Envelopes with a double flap (or sticker flaps)
- Envelopes with an embossed or treated surface
- Envelopes whose gummed flaps are already moistened and adhesive
- Any type of paper with holes
- Paper that is not rectangular
- Paper bound with staples or glue
- Paper with adhesives
- Paper decorated with glitter, etc.
Media Types You Cannot Use - When printing on envelopes, refer to [ Loading Envelopes ], and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the Cassette.
- Setting with the Operation Panel on the machine:
Changing the Machine Settings on the LCD
- Setting with the printer driver:
Switching the Paper Source to Match the Purpose
- For information on the paper source for plain paper when the Paper Source on the printer driver is set to Automatically Select:
Setting the Paper Source for Plain Paper
If the paper tears in the Rear Tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
REFERENCE- Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
Cleaning the Paper Feed Roller
If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Open the Paper Output Tray gently, and open the Output Tray Extension.
3. Select [ Roller cleaning ].
(1) Select [ Setup ] 
on the [ HOME ] screen.
The [ Setup menu ] screen will appear.
(2) Select [ Maintenance ] 
, and press the [ OK ] button.
The [ Maintenance ] screen will appear.
(3) Select [ Roller cleaning ], and press the [ OK ] button.
The confirmation screen will appear.
(4) Select [ Yes ], and press the [ OK ] button.
(5) Select the paper source to clean ([ Rear tray ] or [ Cassette ]), and press the [ OK ] button.
4. Clean the Paper Feed Roller without paper.
(1) Follow the message to remove paper in the paper source you selected in (5) of step 3.
(2) Press the [ OK ] button.
The Paper Feed Roller will rotate as it is cleaned.
5. Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, then follow the message to load three or more sheets of A4 or Letter-sized plain paper in the paper source you selected in (5) of step 3.
(2) Press the [ OK ] button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.
(3) When the completion message appears, press the [ OK ] button.
The screen will return to the [ Maintenance ] screen.
NOTE
Press the [ HOME ] button to exit [ Setup ] and display the [ HOME ] screen.
If the problem is not resolved after cleaning the Paper Feed Roller, contact the service center.
Cleaning the Protrusions Inside the Machine
(The photo is the MP560.)
1. Make sure that the power is turned on.
2. Open the Paper Output Tray gently, and open the Output Tray Extension.
3. Select [ Roller cleaning ].
(1) Select [ Setup ] on the [ HOME ] screen.
The [ Setup menu ] screen will appear.
(2) Select [ Maintenance ] , and press the [ OK ] button.
The [ Maintenance ] screen will appear.
(3) Select [ Roller cleaning ], and press the [ OK ] button.
The confirmation screen will appear.
(4) Select [ Yes ], and press the [ OK ] button.
(5) Open the Rear Tray.
(6) Place a moistened cotton swab, etc. to one of the protrusions (A) of the feed roller shaft.
(7) Select the paper source to clean (Rear tray), and press the OK button.
Paper feed roller cleaning starts and the shaft will rotate. While the shaft is rotating, clean the protrusions (A) by keeping the swab touching to them one by one.
(8) Repeat steps 6 and 7 for each protrusion (A) of the feed roller shaft until you clean all of them.
Cleaning the Paper Feed Roller
For information on cleaning the inside of the Cassette, refer to [ Cleaning the Pad in the Cassette ]
Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.
