Feedback

Please help us improve our service by completing a short survey based on your experience of the Canon Support website.



Complete the survey Topic

No, thank you Topic

Do not show again

PIXMA MX870

Find FAQs

Print  Print this information

PIXMA MX870

PIXMA MX870

FAQ ID: 8200704900
Last modified: 27-Jul-10


FAQ: Paper Does Not Feed Properly

Helpful Information:

Solution:


Check 1: Make sure of the following when you load paper

  • When loading two or more sheets of paper, flip through the paper before loading.


  • When loading two or more sheets of paper, align the edges of the sheets before loading.
  • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
  • Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardless of the printing orientation.
  • When you load the paper on the Rear Tray, load the paper with the print side facing UP and slide the Paper Guides to align with the both sides of the paper.
  • When loading paper in the Cassette, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Cassette, slide the Paper Guide on the front side to align with the corresponding mark of page size and slide the Paper Guide on the left side to align with the left side of the paper stack.

Paper Sources to Load Paper

The machine has two paper sources to feed paper; Cassette and Rear Tray.
You can load paper in either one of the paper sources, depending on the page size and media type of paper. Paper is fed from the Cassette or Rear Tray depending on the selection of the page size or media type.
See [ Media Types You Can Use ]

NOTE
  • When printing, select the correct page size and media type. If you select the wrong page size or media type, the machine may feed paper from the wrong paper source or may not print with the proper print quality. For details on how to load paper in each paper source, see [ Loading Paper in the Cassette ] or [ Loading Paper in the Rear Tray ].
  • If Auto feed switch is set to ON for FAX paper settings of the FAX menu screen, the machine will switch the paper source automatically when papers run out in the paper source for plain paper and print received faxes.

  • Loading Plain Paper in the Cassette

When you use A4, B5, A5, or Letter-sized plain paper, load it in the Cassette.
The machine feeds paper from the Cassette automatically by selecting plain paper (A4, B5, A5, or Letter size) in the print settings with the Operation Panel or the printer driver when printing.

  • Loading Photo Paper in the Rear Tray

When you use photo paper, load it in the Rear Tray.
The machine feeds paper from the Rear Tray automatically by selecting the media types other than plain paper, such as photo paper, in the print settings with the Operation Panel or the printer driver when printing.
When you use plain paper other than A4, B5, A5, or Letter size, also load it in the Rear Tray.

Loading Paper in the Cassette

You can load only A4, B5, A5, or Letter-sized plain paper in the Cassette.
Load other sizes or types of paper in the Rear Tray.
See [ Media Types You Can Use ]

NOTE
Advice for printing on plain paper
  • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ]
  • You can use general copy paper. For the page size and paper weight you can use for this machine, see [ Media Types You Can Use ]

1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.


NOTE
  • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat. For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ]

2. Load paper.
(1) Pull out the Cassette from the machine.

(2) Load the paper stack WITH THE PRINT SIDE FACING DOWN and THE LEADING EDGE TO THE FAR SIDE, and align it against the right side of the Cassette.
(3) Slide the Paper Guide (A) to align with the mark of page size.
The Paper Guide (A) will stop when it aligns with the corresponding page size mark.


NOTE
  • There may be a little space between the Paper Guide (A) and the paper stack.

(4) Slide the Paper Guide (B) on the left to align completely with the side of the paper stack.


NOTE
  • Do not load sheets of paper higher than the Load Limit Mark (C).


(5) Insert the Cassette into the machine.
Push the Cassette all the way into the machine.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.


NOTE
After loading paper
  • When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
  • When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

See [ Printing Documents ]

Loading Paper in the Rear Tray

You can load photo paper or envelopes in the Rear Tray.

- Loading Photo Paper


IMPORTANT
  • If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.

2. Load paper.
(1) Open the Paper Support, raise it, then tip it back.
(2) Open the Paper Output Tray gently, and open the Output Tray Extension.

(3) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(4) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.


IMPORTANT
  • Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.



NOTE
  • Do not load sheets of paper higher than the Load Limit Mark (D).



NOTE
After loading paper
  • When using the machine to copy or print without a computer, select the size and type of the loaded paper for Page size and Type on the print settings screen.
  • When printing with a computer, select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

See [ Printing Documents ]

Loading Documents in the ADF

You can load documents to copy, fax, or scan in the ADF.

NOTE
  • To scan a document at optimum quality, load it on the Platen Glass.

1. Make sure that any original has been removed from the Platen Glass.

2. Load a document in the ADF.
(1) Open the Document Tray.

(2) Insert the document in the Document Tray until you hear a beep sound.
Load the document WITH THE SIDE TO SCAN FACING UP in the Document Tray.


NOTE
  • When you set the alarm to be silent in Device user settings of Device settings, the alarm will not beep even if the document is inserted in the Document Tray.

(3) Adjust the Document Guides to match the width of the document.
Do not slide the Document Guides too hard. The document may not be fed properly.


NOTE
  • You can set the machine to shorten the ejecting time of scanned two-sided documents in Device user settings of Device settings.

Loading Paper

Check 2: Check to see if the paper you are printing on is not too thick or curled

Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.

  • Folded, curled, or wrinkled paper
  • Damp paper
  • Paper that is too thin (weighing less than 17 lb / 64 g/m2)
  • Paper that is too thick (weighing more than 28 lb / 105 g/m2, except for Canon genuine paper)
  • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)
  • Picture postcards
  • Postcards affixed with photos or stickers
  • Envelopes with a double flap (or sticker flaps)
  • Envelopes with an embossed or treated surface
  • Envelopes whose gummed flaps are already moistened and adhesive
  • Any type of paper with holes
  • Paper that is not rectangular
  • Paper bound with staples or glue
  • Paper with adhesives
  • Paper decorated with glitter, etc.

Media Types You Cannot Use

Check 3: Make sure of the following when you load envelopes

When printing on envelopes, refer to [ Loading Envelopes ] and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Check 4: Confirm the paper source setting

* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the Cassette.

  • Setting with the Operation Panel on the machine:

Changing the Machine Settings on the LCD
  • Setting with the printer driver:

Switching the Paper Source to Match the Purpose
  • For information on the paper source for plain paper when the Paper Source on the printer driver is set to Automatically Select:

Setting the Paper Source for Plain Paper

Check 5: Remove any foreign object from the cassette

If the Pad in the Cassette is smeared with paper powder or dirt, two or more sheets of paper may be ejected. Follow the procedure below to clean the Pad in the Cassette.

You need to prepare: cotton swab

1.Pull out the Cassette from the machine, and remove all the papers.

2.Clean the Pad (A) sideways with a moistened cotton swab.

(A) Pad


IMPORTANT
  • After cleaning the smeared Pad, dry it completely.

Cleaning the Pad in the Cassette

Check 6: Make sure that there are not any foreign objects in the Rear Tray


If the paper tears in the Rear Tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

Check 7: Clean the Paper Feed Roller

-> [ Cleaning the Paper Feed Roller ]


NOTE
  • Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.

Check 8: If two or more sheets of paper feed from the Cassette at once, clean the inside of the Cassette

For information on cleaning the inside of the Cassette, refer to [ Cleaning the Pad in the Cassette ]

Check 9: Is the Rear Cover closed completely?

Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.

Click here to view all applicable modelsClick here to close the applicable models list

Did this article answer your question?