We have discovered that if the XH G1 / XH A1 and XH G1S / XH A1S camcorders are carried by the grip belt repeatedly for a long time, in rare cases, the base that fixes the grip belt may weaken and break off.

Please note that if you carry the camcorder by the handle unit, you will not experience any problems as mentioned before.

Affected products:

XH G1 / XH A1 and XH G1S / XH A1S Professional Camcorders with the following serial numbers* are affected:

XH G1 / XH A1 : All units 
XH G1S / XH A1S : xxxxxx0xxxxx or xxxxxx1xxxxx (units whose seventh digit of the serial number is 0 or 1).

* The serial number is printed on the product label at the bottom of the camera.

The 12-digit numerical string indicates the serial number

However, please note that the XH G1 / XH A1 and XH G1S / XH A1S camcorders that meet any of the following conditions are not affected by this phenomenon.

1. If there is a black dot next to the serial number on the product label of the camera (see picture below).
   
   
   
   

2. If the seventh digit from the left of the serial number is “2” or higher.
   
   e.g. xxxxxx2xxxxx
   

3. If the shape of the grip belt base is the same as shown in the following image of the modified version.
   
   
   

Solution:

Support:

To ensure our products meet the best quality, the grip belt base has been strengthened. If you own one of these affected camcorders and want to have a modified grip belt base, you are offered to have this change free of charge.
 
Please contact one of our authorized repair facilities to have your grip belt base replaced.

We would like to offer our sincere apologies to users who have experienced this issue before. Canon will continue to provide our customers with high quality products that they can use with confidence.