Feedback

Please help us improve our service by completing a short survey based on your experience of the Canon Support website.



Complete the survey Topic

No, thank you Topic

Do not show again

EOS 5D Mark III

Find FAQs

Print  Print this information

EOS 5D Mark III

EOS 5D Mark III

FAQ ID: L00000138
Last modified: 03-Apr-12


FAQ: EOS 5D Mark III - Quality Issue Announcement

Details:


This issue relates to customers who are using the Digital Photo Professional (DPP ver.3.11.10) RAW image processing software with the Canon EOS 5D Mark III digital camera.

We have identified an issue that prevents users of the Canon EOS 5D Mark III from processing their RAW format images when using Digital Photo Professional Version 3.11.10, the RAW image development software that is bundled with the EOS 5D Mark III.

Solution:


We will shortly release an update for the Digital Photo Professional Version 3.11.10 for users to download which will address this issue. The update will be released on the website in mid-April.

If you have any further enquiries, please contact us using the e-mail support or telephone support option.

We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.

Click here to view all applicable modelsClick here to close the applicable models list

Did this article answer your question?