The details below have been revised as of 3rd August 2012.
The database has been updated to include additional serial numbers. Customers who previously checked the serial number of their camera on our website and received an “unaffected” message are asked to please recheck the serial number.
It has been confirmed that the front rubber grips of some units of the Canon EOS 650D Digital SLR camera may change color (turn white) after a short period of time.
The front rubber grips of some EOS 650D units produced between May 31st and June 27th 2012 may turn white after a short period of time. After investigation and analysis with the rubber manufacturer, we have determined that zinc bis (N,N’-dimethyldithiocarbamate) is the substance that causes the rubber surfaces to turn white (see surfaces in image below).
The amount of this substance that has been detected on any individual unit is minimal but in rare cases, depending on individual sensitivity, contact with this substance may cause an allergic skin reaction.
Only a limited number of units of the EOS 650D Digital SLR camera that were produced between 31st May and 27th June 2012 are affected by this phenomenon.
The serial number of any unit can be used to check whether an individual camera is affected by this phenomenon by following the below instructions:
Click on the Check button below which will open a screen that asks you to enter your camera’s serial number
Enter the 12-digit serial number (see example below) and press the 'Submit' button
You will receive one of the following messages -
“Your camera is NOT affected” -> This is confirmation that your camera is not affected by this phenomenon
“Your camera is affected” -> This is confirmation that your camera is affected by this phenomenon
"Invalid Number" -> You entered an invalid serial number, re-check your serial number
Note: Please double check the 12 digit serial number you entered before you click on the Submit button.
To enter another serial number, click on your browser's Back button after a message appears.
Please click on Check to confirm if your model is affected.
Example of 12 digit serial number to be entered for checking
About Zinc bis (N,N’-dimethyldithiocarbamate):
Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.
About any possible reaction:
Although only a minimal amount of zinc bis (N,N’-dimethyldithiocarbamate) can be detected on any one single unit, when this substance is in contact with the skin, in rare cases and depending on one’s health and physical conditions, allergic skin reactions may develop. In addition, if eyes are rubbed with hands adhered with this substance, symptoms such as red eyes may develop.
As a precautionary measure, thoroughly wash your hands with water if they have come in contact with rubber parts that have turned white.
Allergic skin reactions:
In the event that the substance in question is absorbed into the body through skin contact, it may invoke a sensitization response. If a sensitization response is induced, allergic skin reactions occur where the body may then overreacts to contact with the foreign substance. Please note that the occurrence of an allergic skin reaction on contact with this substance depends on length and type of contact with the substance, individual health and physical conditions, and individual skin sensitivity. Not everyone will be affected by allergic symptoms and the severity of any such allergic reaction will depend entirely on the individual.
If medical symptoms develop, please consult your physician.
We will provide a free repair service for all cameras identifed as having been affected by this phenomenon. This free repair service will begin on 17 July 2012.
If your product is within the affected range, you are kindly requested to contact one of our authorised service facilities.
If you have any further enquiries please contact us using the e-mail support or telephone support option.
We offer our sincere apologies to customers who have been inconvenienced by this. Canon strives to provide the highest quality products to our customers, and we spare no effort in our quality management to make sure our customers use our products with confidence. We hope our efforts will earn your understanding.