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EF-S 18-200mm f/3.5-5.6 IS

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EF-S 18-200mm f/3.5-5.6 IS

EF-S 18-200mm f/3.5-5.6 IS

FAQ ID: L00000103
Last modified: 22-Feb-11


FAQ: Why does the zoom operation malfunction?

Issue


When rotating the zoom ring, it gets stuck and stops moving.

 

Cause

We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens.

Affected products:
Lenses with a Serial number in the range 450ｘｘｘｘｘｘｘ to 631ｘｘｘｘｘｘｘ may be affected.

 

Answer :


The products with this phenomenon will be inspected and repaired free-of-charge.

If you own a lens with a serial number in the affected range, please contact one of repair contacts.

Please accept our apologies for the inconvenience caused by this issue. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence.

Should you have any further inquiries, please contact our telephone support.

 

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