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This has never been more important than in times of recession and it was clear that we were feeling the effects after the first half of the year. That said our performance in the consumer markets was solid in line with market performance and we continued to maintain our UK no. 1 market share in Digital Still Cameras and generate strong DSLR revenues thanks to the launch of our EOS 7D. Despite greater challenges in our business to business channels we achieved growth in business colour printing and key enabler software products (particularly uniFLOW Output Manager) whilst successfully launching our next generation of business multifunctional printers – imageRUNNER ADVANCE. Our customer service satisfaction ratings have also been consistently high across both our channels. From a corporate social responsibility perspective we continue to retain our ISO14001 accreditation in recognition of our environmental management and were delighted to pick up The Sunday Times Best Green Companies top 60 position for the second consecutive year in recognition of the 89% of employees who feel that Canon is seriously committed to the environment. We also have a Canon team with strong expertise and passion for the Canon brand, reflected by solid employee commitment survey results in recent years (2009 employee commitment index of 79%). Canon’s diverse and open working culture was also recognised for the third consecutive year by winning a position in this year’s The Sunday Times ‘Where Women Want to Work’ Top 50. The TOP 50 is not about organisations for women or jobs for the girls, it is about providing insightful information about 50 of the UK’s largest and most progressive employers. Both women and men can now research and compare organisations based on their own needs and interests before choosing where to work. In keeping with our long-standing corporate philosophy of Kyosei (“living and working together for the common good”) not only do we operate our business in an ethical and conscientious way but we continue to have a first conservation partnership with WWF – a title we have held for eleven years. Canon’s belief is that it should ensure our business endeavours include our social and ecological responsibilities worldwide, so that we fulfil the role and expectations of a World Class organisation, by protecting our planet and its resources. At Canon we bring environmental awareness into every business area at each stage of technological development, manufacturing and marketing and we were proud to be voted a finalist in the Overall Environment Management category of The Green Business Awards. Humanitarian support is fundamental to our business and it is something we provide through our partnership with Red Cross Societies to support a wide range of local youth projects across Europe to help the charity better the lives of vulnerable children. We are proud of our record as a responsible company and we look forward to the challenges ahead and with the continued support of our employees 2010 will be a year of growth and success for Canon (UK) Ltd. Managing Director
Canon (UK) Limited
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