Canon is one of the many global brands affected by the illegal counterfeiting of its products. These are fakes or copies of consumables and battery products which are packaged to appear like genuine Canon products. Canon takes this criminal activity very seriously and works with police, customs and anti-counterfeit organisations and authorities across Europe, Middle East and Africa (EMEA) to tackle the trade in counterfeit products.
Below you will find information on the dangers of using counterfeit Canon products, how to identify them and what to do if you think you have purchased one.
Find out more information about counterfeit accessories of digital cameras and video camcorders here.
Counterfeit Speedlite products have also been discovered on the market and further information on these can be found here.
For further information on genuine and counterfeit batteries, visit the Camera & Imaging Products Association (CIPA) website.
Other signs of counterfeit products
If you are in doubt about the authenticity of a consumable or battery you have purchased, please contact a Canon authorised dealer or contact us at firstname.lastname@example.org.
Unfortunately, we cannot replace or repair faulty counterfeit Canon products. However, we can confirm whether a product is genuine or not, and provide written confirmation if a product is counterfeit.
Canon has seized counterfeit products in many countries across EMEA, with the assistance of governmental authorities.
Furthermore, since 2010, Canon has carried out over 200 investigations and 660 customs seizures, involving around 550,000 fake products.
Below is a list of useful links for more information on anti-counterfeiting:
React – The European Anti-Counterfeiting Network
Business Action to Stop Counterfeiting and Piracy
Intellectual Property Office
Imaging Consumables Coalition of Europe, Middle East and Africa