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REIGATE, November, 2005 – Canon, leader in digital imaging and technology, today revealed a startling insight into the world of the photocopier technician. In a survey of Canon UK’s 600 highly-trained
technicians, 46% of those questioned stated that they had been called out to repair a printer/copier due to ‘non-work related’ incidents, such as revellers sitting on it or office-workers standing on it to put up Christmas decorations. Overall, it was
found that almost two-thirds reported up to a 25% increase in call outs over Christmas. Photocopying body parts appears to be a favourite office pastime at Christmas with 32% of technicians having to repair broken glass which had been sat on, or to fix paper jams that revealed evidence of embarrassing images.
One technician reported that a customer suggested an office identity parade to find the provider of the incriminating evidence! The skill and discretion of Canon technicians in dealing with these embarrassing situations is one of the reasons behind a
staggering 68% of them being regularly invited to one of their customers’ office parties. However, not even Canon technicians can spare the blushes of office workers who risk photocopying their body parts when they can be so easily and quickly scanned,
faxed or emailed to people across the world at a touch of a button. The poll also discovered that it wasn’t necessarily just Christmas that bought surprises. When asked about the strangest items found in a printer/copier, there were reports of mice, a sleeping cat, spiders, a crab, a swarm
of bees, a cockroach and even a snake. Other outlandish items discovered included a kitchen knife, a sausage roll, a condom, stockings, dominoes, a vibrator and a cheque for £6,000. David Smith, Marketing Director, Canon UK commented, "People obviously let their hair down at Christmas time and the printer/copier tends to get a bit of extra-curricular activity during the festive period. Our
highly-trained technical support team are experts at solving customers' printing and copying issues, helping them to get the most out of their technology - within reason! Fortunately, nothing surprises them these days – not even intimate advances from
their clients at office Christmas parties!" Canon has a dedicated team of over 600 technicians across the UK, with an average of over 10 years of service each. Every month Canon’s highly trained technical support team respond to over 22,000 service calls and
according to recent research conducted by TNS Nipo an independent research organisation, 97% of Canon’s customers would recommend its service to others. Some Canon technician quotes… - Steven Mannion from the North of England said,”I had to repair a machine with a photocopy of a man’s groin jammed in it. The manager suggested an office identity parade to see who Canon could charge for the call out charge.”
- Tim Andrews from London said,”We always fit lots of new original glass to copiers after New Year due to 'rear end copying’.”
- Geoff Bush from the North of England recounted, “I was called out for the usual ‘glass broken due to someone sitting on it,’ but in this case a young lady had copied her rear and broken the glass, but at the same time jammed the scanner. To her
dismay, the un-fused copy was still in the machine and every one in the office recognised who it belonged to.”
- Dan Hunt from the South West explained, “I had to repair a machine that had its copy board glass smashed at a military base. They eventually admitted that it had fallen out the back door of their Chinook Helicopter.”
- David Salt from the Midlands confided, “I had to repair a machine after a customer had held their pet cat down on copy glass and copied it.”
- More encouragingly, Paul Newton from the North of England said, “Due to the fact that the copy board glass thickness has changed from 3mm to 4mm in recent years, the number of call outs have gone down for broken glass.”
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