Cookie Information

What are cookies?

Cookies are small text files that are stored on your computer when you visit certain web pages. At Canon.co.uk we use cookies to understand what content you are interested in, and to remember you if you return to our site. The table below shows cookies that may be stored on your computer whilst visiting www.canon.co.uk.

Please note that the cookies we use can’t harm your computer. Canon does not store personally identifiable information such as credit card details in the cookies we use, but we do use encrypted information gathered from cookies to help us to improve your experience of our website. For example, they help us to identify and resolve errors, or to determine the related products to show you when you're browsing our sites.

Our Cookie policy – How Canon.co.uk uses cookies

To make full use of the content and personalised features on Canon.co.uk, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from Canon.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone’s user manual) to change your cookie preferences.

The cookies we are using:

NameDescriptionExpiration (i.e. when the cookie is deleted from your device)
SupportCookietimerThis cookie is used to display a survey after 30 seconds of activity within our Support sectionImmediately
ASP.NET_SessionId, ASPSESSIONIDSACSRSTQUsed to measure information related to your browsing session on our website. It is generated automatically by our webserverAfter your browsing session is finished
NSC_tmpvhi-iuuq-wjq69 (or similar)Used to help us manage website delivery resources0 hour
SupportsiteUsed to display the most recently visited Support pages to you.11 hours
SupportSurveyUsed to record whether our visitors would like to participate in our surveyDependent on response: Select ‘No thank you’ = 12 hours
Do not respond = 3 months
Take survey = 3 months
WT_FPCUsed to measure visitor behaviour using Webtrends, our analytics package10 years
RecentlyViewedUsed to display the last products visited in the Support section of our site.50 years
idUsed to measure the performance of our online advertising media and is set by Google Doubleclick for AdvertisersAfter your browsing has finished on the homepage
test_cookieUsed to measure the performance of our online advertising media and is set by Google Doubleclick for AdvertisersAfter your browsing has finished on the homepage
AdnxsUsed for Canon online banner advertising when browsing other selected websites. Serves relevant Canon advertisements to persons who have visited www.canon.co.uk. The pixel is used to gather advertising campaign performance data but no personal data is ever obtained.No fixed expiry date

Google RT (retargeting)

Google RT enables Canon advertisements to reach persons who have visited canon.co.uk previously, while they browse the web.No fixed expiry date

Akamai cookies

Akamai is part of our Content Delivery Network (CDN). It is used to serve pages to visitors to our websites across EMEA faster by placing a copy of the content in the country (or near the country) of the visitor.

The Akamai cookies we are using

NameDescriptionExpiration (i.e. when the cookie is deleted from your device)
Akamai_AnalyticsMetrics_clientIdStores a user unique IDAfter your browsing session is finished
AkamaiAnalyticsDO_visitStartTimeStores the visit start timeAfter your browsing session is finished
AkamaiAnalytics_VisitCookieStores information about the number of tabs currently openAfter your browsing session is finished
AkamaiAnalytics_VisitIsPlayingStores information about streams playing in any tabsAfter your browsing session is finished
AkamaiAnalyticsDO_bitRateBucketsCsvStores required information to compute bitrate data for the visitAfter your browsing session is finished
AkamaiAnalyticsDO_visitMetricsCsvStores visit-related metrics as a CSVAfter your browsing session is finished
AkamaiAnalytics_VisitLastCloseTimeStores the time when the browser was last closedAfter your browsing session is finished
AkamaiAnalytics_VisitUnqueTitlesStores the unique title names that are played in a browserAfter your browsing session is finished

Flash cookies (also known as Local Shared Objects)

On Canon.co.uk we sometimes display content, often videos or product tours, using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a visitor. Flash cookies are stored on your device in much the same way as the cookies described above, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flash Player Security Settings. Please note, that if you disable Flash cookies for Canon.co.uk you will be unable to access certain types of content on the site, such as videos.

Eloqua cookies

We use Eloqua to personalise the way we communicate with you. When you first visit a Canon Website, a third party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie may be used across many sites, the information collected on Canon Website is visible only to Canon and is not shared with any third parties including Eloqua or other users of the Eloqua system.

Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on Canon Website but cannot and will not gather information about other third party sites that you have visited.

We then use this information to improve our service to you such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.

The Eloqua cookies we are using

NameDescriptionExpiration (i.e. when the cookie is deleted from your device)
ELQSTATUSThis cookie gets dropped automatically and simply contains the value ‘OK’2 years
ELOQUAThis cookie contains a Globally Unique Identifier (GUID) a randomly generate strings of characters and numbers that is used to identify visitors to our site.2 years

Canon.co.uk 'share' tools

If you 'share' Canon.co.uk content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of any third party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.


SmartAssistant 

SmartAssistant is an application that is used to help visitors decide the best product for their needs.


SmartAssistant cookies we are using

NameDescriptionExpiration (i.e. when the cookie is deleted from your device)
smrt42-qa*Contains the user product selectionsSession cookie for one user session
smrt42-pg*id of advisor page currently visibleSession cookie for one user session
smrt42-rp*Contains the id of result pageSession cookie for one user session
smrt42-fin*Flag indicating final result pageSession cookie for one user session
smrt42-co*Flag indicating that a clickout was done by the user5 minutes


Links from Canon.co.uk to third party websites

Canon can’t be responsible for the cookies used on any third party website that is linked or referenced from Canon.co.uk.

Third-party cookies

When you visit a page on Canon.co.uk which contains embedded content (for example from YouTube or Maporama), you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/, please note that we can't be responsible for the content of external websites.