Wohlers’ aim was to introduce a print management system that could maximise the Customer Desk’s request management and copy shop resources, equipping the department with better cost control. He also sought a better way to promote the products available in-house, while providing a real-time update of a client’s order status.
Productivity improved, with pre-press processing time reduced by 30%
Cost per product now down by 25-50% compared to market prices
Established cost transparency for print buyers
Production mistakes through human error down by 15%
To improve the performance and reputation of Global Print Services, Credit Suisse’s in-house print organisation, by automating workflow, operating more cost-efficiently and offering lower cost per product
• Manual print process was susceptible to human error and time-consuming
• Lack of cost transparency for internal clients
• Better internal promotion of copy shop products
Canon responded with best proposition to a tender put out by Credit Suisse, helping the customer to improve its copy shop division and introduce a print management system, including pre-press and invoicing.