Enjoy greater peace of mind with our 3 Year Warranty Promotion
Buy any of our selected MAXIFY, i-SENSYS, imageRUNNER and imageFORMULA printers and scanners between 1st March 2016 and 21st May 2017 and you can enjoy greater peace of mind - with our 3 Year Warranty Promotion.
How will I know if my claim is delayed due to incorrect or missing information?
Upon having successfully registered online for a Canon promotion, you will be sent by email a confirmation of your application containing both your reference number and personalised log-in details for a website on which you can check the status of your claim. In the event that you have registered any incorrect information, this will reflect on that site and you will also be sent an email informing you of the information still required. The quickest way for to provide us with any missing information is by logging in to that website and updating your details.
What formats can be used for uploading documents as part of the registration process and are there any size restrictions?
Please note! Your file should not be larger than 4 MB. You can only upload JPG, TIF and PDF.
I have ordered a Canon product within the dates specified for the promotion but it will not arrive / be delivered by the retailer until after the valid promotional dates have passed – can I still apply for this promotion?
Please keep the order confirmation you have (which will be in the promotional dates) and send together with your Invoice when you fill in the application. There is a grace period of one month, after the last purchase date allowed, so you would be able to supply your documents.
I was unaware of this promotion and I purchased a product a few weeks before / after the specified promotion dates. Can Canon make an exception and authorise a promotional gift for my purchase?
We apologise that you have had this experience; however you can apply for the promotion only if your product is purchased within the dates stipulated in the Terms and Conditions.
What transactions/products are excluded from this promotion?
Exclusions are detailed in the Terms and Conditions. In summary, the exclusions include the following:
1. Non-promotional products. See HERE for a full list of promotional products
2. Product purchased outside the promotional period or outside of promotional territory
3. Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” products)
On the on-line claim form, what do you mean by ‘payment option’?
This refers to how you originally purchased the product.
Where is the product serial number?
To locate the serial number VISIT THE LINK Where to find serial number HERE and it will show you where it is for your product[s]. Please DO NOT confuse the serial number with the EAN/Barcode. The photo below represents the EAN/Barcode, which usually resides on the side of the product box, this is NOT the product serial number that you are required to submit to validate your claim. The serial number is located on the body of the product itself, to help you find your serial number please consult our guide here.
Why can’t I log onto the website with my tracking code?
Please note the login is case sensitive so please ensure you type it in exactly (with upper/lower case).
For the following issues when trying to register on-line:
- I’ve been trying to register for some time and it won’t let me
- I keep getting a ‘not authorised’ message
- I’ve tried resubmitting the form but it won’t work.
In MOST instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. it’s not a fault with the website. You will need to consult the manufacturer of the product you are using for advice in these instances. If the above frequently asked questions have not answered your query, you can email us on the email address below or if your enquiry is urgent you can call us on the following number +44 (0) 207 660 0186 or visit the Canon support page.
What if I can’t register my claim online?
If you cannot use online registration and online form, please contact Canon customer support on the following number +44 (0) 207 660 0186 to order paper form of registration form.
Which dealers participate in this promotion? Where I can buy promotional products?
Please check your local store on the link: http://www.canon.co.uk/where_to_buy/for_work/.
What are the different levels of Warranty Services?
Return To Base:
If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.
If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:
- On-Site Repair (via technician)
- On-Site Exchange (via courier)
For further information regarding the different Warranty Services and for full Warranty terms and conditions please click here.
How do I claim my Promotional Warranty Services?
Once your claim is validated, if you need to obtain extended and/or upgraded warranty services provided via this promotion, please contact your local Canon Support Helpdesk and be ready to:
a. Provide the full device/printer model name and serial number*;
b. Confirm the Operating system installed on your computer – if applicable ;
c. Confirm your contact details, address of the device/printer and your E-mail address;
d. Provide proof of product purchase & activated promotional warranty, as per the email confirmation sent to you following online warranty registration(s);
e. Provide a clear fault description and carry out any diagnostics as advised;
f. Comply with any reasonable instructions from the Helpdesk to allow you to receive the warranty service.
* For help on where to find your serial number please use click here.