Up to £50 cashback on selected products

Frequently asked questions

Q. When will I receive my cash back payment?

A. Once received, your cash back application will be processed by Canon to ensure that we have all of the necessary information to validate your claim and arrange payment. We aim to make payments within 28 days of the validation of your claim – this is not within 28 days of your registration and Canon cannot be held responsible for any retailers / sellers incorrectly advising customers that payments are made within 28 days of the date of purchase. Missing or incorrect information risks delaying the validation and payment so please check that you have provided all of the necessary correct information.

Q: How will I know if my claim is delayed due to incorrect or missing information?

A. Upon having successfully registered online for a Canon cash back promotion, you will be sent by email a confirmation of your application containing both your reference number and personalised log-in details for a website on which you can check the status of your claim and its progress to payment. In the event that you have registered any incorrect information, this will reflect on that site and you will also be sent an email informing you of the information still required. The quickest way for you to provide us with any missing information is by logging in to that website and updating your details.

Q: What formats can be used for uploading documents as part of the registration process and are there any size restrictions?

A. Please note your file should not be larger than 4 MB. You can upload the common standard JPG, TIF and PDF formats only.

Q: How will I know when payment will be made?

A. Once your claim has been successfully validated we will begin the payment process and you will receive an email informing you of the expected date by which the payment will be transferred to the bank account details you have provided.

Q: How will the payment reflect on my bank account?

A. Please note that cash back promotion payments will be made in the name of Sales Promotions, so your bank details will most likely reflect that name and not Canon.

Q: I paid for my product by credit card so why can my payment not simply be refunded back onto that same credit card?

A. Canon cash back payments can currently only be made by bank transfer from our bank to the personal bank account details that you have provided at the time of registration.

Q: What do I do if any of my registered account details have changed since my initial registration for a Canon cash back promotion and I wish to update them?

A: You can update your bank details at any time via the Customer Online tracking System, using the log in details provided to you. This is the most secure way to update these. Please note, that if it is close to your payment due date you should also contact us by phone to inform us you will be updating these, so the payment does not go on the old account details on file.

Q: How can you assure me that it is safe for me to enter my bank account details on-line as part of a Canon cash back promotion?

A: Our website is protected with Rapid SSL. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet. It is most commonly used to protect communications between web browsers and servers. When your web browser connects to a secure site it retrieves the site's SSL certificate and checks that it has not expired, that it has been issued by a Certificate Authority the browser trusts and that it is being used by the web site for which it has been issued.

Q: Is it possible for me to apply for this promotion by post instead of on-line?

A: The option to apply for this promotion is online only. If you are experiencing any difficulties, please call 0800 044 3251

Q: I have ordered a Canon product within the dates specified for the promotion but it will not arrive / be delivered by the retailer until after the valid promotional dates have passed – can I still apply for this cash back promotion?

A: Please keep the order confirmation you have (which will be in the promotional dates) and send together with your Invoice when you fill in the application. There is a grace period of one month, after the last purchase date allowed, so you would be able to supply your documents.

Q: Do I have to live in the UK or Ireland to participate in this particular cash back promotion?

A: You need to be resident in the EU. So if your current address is outside of the EU, however you are resident in this area and hold a valid bank account there, you can still apply. Please, note the product needs to be purchased in UK/ROI as well.

Q: I have noticed that some other Canon countries are holding different promotions for different products – why does Canon offer different promotions on different products in different countries?

A. Sometime other countries run different Canon promotions as they may be better suited to their own local customers or markets.

Q: I was unaware of this promotion and I purchased a product a few weeks before / after the specified promotion dates. Can Canon make an exception and authorise a cash back for my purchase?

A: We apologise that you have had this experience; however you can apply for the promotion only if your product is purchased within the dates stipulated in the Terms and Conditions.

Q: What is considered to be an acceptable proof of purchase?

A. For in-store purchases Canon requires a copy of your receipt showing payment and the necessary product serial number information. This must include the name of the supplier and the date of the purchase. For online purchases Canon requires a copy of your order confirmation and the necessary product serial number information. This must include the name of the supplier and the date of the purchase.

Q. What transactions/products are excluded from this cash back?

A. Full details regarding which products are eligible for each promotion are provided on our website or promotional leaflet provided. Any specific product exclusions are also detailed in the promotional Terms & Conditions that are also available online.

1: Non-promotional products – ie. products that are not specifically mentioned as eligible products under the Terms & Conditions of the promotion on the Canon cash back website.
2: Products that have been purchased outside of the advertised designated promotional sales period window
3: Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” import products). Read More on Grey Market/Parallel-Import Products
4. This promotion cannot be redeemed in conjunction with any other promotion.

Q. Where can I locate my product’s serial number?

A. The exact positioning of Canon serial numbers can differ from product to product. Please consult the following useful link to determine the general positioning of Canons serial codes for your specific product. In general Canon serial numbers will be listed both on the product itself and also on the accompanying product box.

Please DO NOT confuse the serial number with the EAN/Barcode shown here:

EAN/Barcode - NOT the product serial number

The above photo represents the EAN/Barcode, which usually resides on the side of the product box, this is NOT the product serial number that you are required to submit to validate your claim.

Q. Why can’t I log onto the website to track the progress of my claim?

A. Please note the login is case sensitive so please ensure you type it in exactly (with upper/lower case) as you have received it. If you continue to experience problems logging in then please email us at:

Q. I am experiencing problems when trying to register for this promotion online:

A. In some instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. rather than a fault with the website itself. You will need to consult the manufacturer of the product you are using for advice in these instances or to retry your registration from another device / computer.

If the above frequently asked questions have not answered your query, you can email us on the email address below or if your enquiry is urgent you can call us on the following number 0800 044 3251 or please email us at

Terms & Conditions


1.1. This promotion is only available on purchases made of any of the products listed below/attached (the “Promotional Products”) within the United Kingdom (“UK”) or Republic of Ireland (“ROI”) from a UK or ROI retailer between Wednesday 20th May 2015 and Wednesday 19th August 2015 inclusive (the “Promotional Period”). Promotional Products can be sold as a camera body only or part of a lens kit or bundle but only ONE claim can be made per kit or bundle.  So if a kit includes two Promotional Products, the Participant will need to pick one product against which to make a claim. Purchases must be genuine purchases for cash or its equivalent.

1.2. All Participants must be aged 18 or over and must be resident in the EU (“Participant”).

1.3. All Participants are deemed to have agreed to be bound by these terms and conditions.

1.4. All products must be purchased within the UK or ROI from a UK or ROI retailer, (except from the Dixons’ Travel stores, which are excluded from this promotion) and must have been supplied and distributed to retailers by Canon UK Ltd (“Canon”) or Canon group companies located in the European Economic Area or Switzerland (EEA).  Please check with your retailer that this is the case to help avoid disappointment.  Internet stores must have a “” or “ie” web address and/or display a registered/postal address in the UK or ROI.

1.5. All Promotional Products must be new and genuine Canon products.  Purchases of second hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in any way (for example, including but not limited to parallel or “grey” products) will not qualify under this promotion. To learn more about parallel products see


2.1. To enter the promotion, the Participant must purchase a Promotional Product within the UK or ROI from a UK or ROI retailer during the Promotional Period AND submit a valid claim online between 00.01 on Wednesday 20th May 2015 and midnight on Wednesday 30th September 2015.

2.2. Claims must be submitted by fully and correctly completing (including specifying a valid EEA product serial number) a claim form online, at or  Participants will need to scan, upload and attach to the online claim form a copy of their till receipt, or order confirmation for internet purchases.  Participants will then receive an email confirming that their claim has been received.  If you do not receive a confirmation email within 24 hours of processing your claim, or do not have access to a computer, please contact our Claim Hotline on 0800 044 3251.

2.3. The Promotional Products are subject to availability while stocks last.  Canon will not be liable for the failure of retailers to fulfill orders of Promotional Products during the Promotional Period.

2.4. Canon will not process any claims received after the closing date for receipt of claims of midnight on Wednesday 30th September 2015. Canon will not process claims which are in its opinion incomplete or illegible. Canon will not be responsible for claims delayed or not successfully received.

2.5. Only one claim per Promotional Product purchased may be made.

2.6. Claims by businesses or individuals who make bulk purchases (being more than 10 Promotional Products during the Promotional Period, other than where the relevant products are comprised in kits or bundles as described in clause 1.1) will not be eligible to enter this Promotion.

2.7. This promotion cannot be redeemed in conjunction with any other promotion. 


3.1. Participants will receive Cashback in the amounts shown for purchases of Promotional Products.

3.2. Upon receipt and verification of the claim, Canon will arrange for a direct BACS transfer payment to the Participant’s bank account.  No alternative arrangement will be entered into and no cash or cheque will be provided.

3.3. Canon will endeavor to transfer via BACS within 28 days of receipt of a complete and valid claim.

3.4. Where a Participant fails to select one of the currencies offered on the claim form, one may be allocated at Canon’s absolute discretion.

3.5. Only one BACS payment will be issued per valid claim.

3.6. If you are UK VAT registered and you receive a cashback, it may reduce the taxable value of your purchase and so you may need to reduce your input tax accordingly. 


4.1. The promoter is Canon (UK) Ltd. of Woodhatch, Reigate, Surrey, RH2 8BF. 


5.1. To the fullest extent permitted by law, Canon shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. However, nothing in these rules shall have the effect of excluding or restricting Canon’s liability for personal injury or death caused by the proven negligence of Canon’s employees or agents.

5.2. Canon reserves the right to void, amend, and/or change this promotion at any time without incurring any liability whatsoever.

5.3. Canon reserves the right to audit any claims to ensure compliance with these terms and conditions and to request additional information and supporting documents. Canon reserves the right to exclude claims and/or Participants if it suspects that the promotion is being abused in any way.  Canon’s decisions in relation to the promotion are final and no correspondence will be entered into. 

6.    DATA 

6.1. Canon (UK) Ltd. is the Data Controller for the purpose of the Data Protection Act 1998 (“DPA”) in respect of any personal data supplied by Participants. Any personal data submitted to us will be processed by Interpay Sales Promotions, IDA Business & Technology Park, Ring Road, Kilkenny, Ireland for the purpose of administering this Promotion and, if applicable, for marketing purposes – in cases when Participants have opted-in to receive marketing communication from Canon.

6.2. If Participants do not wish for their contact information to be used for marketing purposes or to enable Canon to contact them in future regarding similar promotions, they should NOT check the relevant “opt-in” box when completing the claim form. 


7.1. These terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and will be subject to the non-exclusive jurisdiction of the English courts.