Here you'll find answers to the most commonly asked questions in the Contracts, agreements, servicing and training category. Click on any the question in the list below to display the answer.

Can I get a copy of my contract with Canon?

Can I terminate a rental agreement early? If so, how much will it cost?

How can I find out the click charges on my machine(s)?

How do I arrange for a Canon Service Technician to look at my machine?

How do I book a call with a Canon technician if I don't have a service agreement?

How do I log a service call for my fax machine under warranty?

How much does a Canon service contract cost?

I don't have a service agreement for my fax machine, can I still book a Canon Service Technician to visit?

I don't have a service agreement for my scanner, can I still book a Canon Service Technician to visit?

I have a Laser Beam printer and no service agreement, can I still book a Canon Service Technician to visit?

I have a machine rented through a Canon leasing partner, how do I contact them?

I need training on how to use my Canon machine, do you offer this?

I want to take out a service Agreement for a Canon device, how do I do this?

I'd like to terminate a service agreement, how do I go about it?

I'm currently renting a Canon machine, how do I find out when the rental agreement ends?

Can I get a copy of my contract with Canon?

Yes, give us a call on 0844 892 0844 quoting your machine's serial number and we'll be happy to send you a copy.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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Can I terminate a rental agreement early? If so, how much will it cost?

Yes. The cost will depend on the remaining term on your lease. Please call us on 0844 892 0844 quoting your serial number and we will be able to help.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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How can I find out the click charges on my machine(s)?

Please refer to your service contract, the costs will be detailed here. If you're still unable to find the information, call 0844 892 0844 quoting your serial number and we'll look into it for you.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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How do I arrange for a Canon Service Technician to look at my machine?

Please call 0844 892 0844 quoting your serial number and we'll advise you.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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How do I book a call with a Canon technician if I don't have a service agreement?

Please call us on 0844 892 0844 quoting your serial and invoice numbers and we'll be happy to arrange this for you.

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How do I log a service call for my fax machine under warranty?

Please call us on 0844 892 0844 quoting your serial number and we'll be happy to advise you.

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How much does a Canon service contract cost?

Please call on 0844 892 0844 quoting the serial number of the machine your want covered and we'll advise you of the options.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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I don't have a service agreement for my fax machine, can I still book a Canon Service Technician to visit?

Please contact our authorised repair centre, Cura on 0845 811 2075 to arrange a technician visit.

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I don't have a service agreement for my scanner, can I still book a Canon Service Technician to visit?

Please contact our authorised repair centre, Cura on 0845 811 2075 to arrange a technician visit.

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I have a Laser Beam printer and no service agreement, can I still book a Canon Service Technician to visit?

Please contact our authorised repair centre, Cura on 0845 811 2075 to arrange a technician visit.

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I have a machine rented through a Canon leasing partner, how do I contact them?

Contact details for your lease provider can be found on the agreement you signed with them.

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I need training on how to use my Canon machine, do you offer this?

Give us a call on 0844 892 0844 and we'll be happy to advise you, be sure to have your serial number to hand when you call.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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I want to take out a service Agreement for a Canon device, how do I do this?

Please call 0844 892 0844 and we'll be happy to discuss your options. You'll need your serial number when you call.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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I'd like to terminate a service agreement, how do I go about it?

Please send an email enclosing the serial number of the machine and final meter readings to: contractquery@cuk.canon.co.uk.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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I'm currently renting a Canon machine, how do I find out when the rental agreement ends?

Yes. The cost will depend on the remaining term on your lease. Please call us on 0844 892 0844 quoting your serial number and we will be able to help.

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number.

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