Here you'll find answers to the most commonly asked questions in the Invoice, billing and payments category. Click on any the question in the list below to display the answer.

How do I find my serial number?

When will I receive my first invoice?

How do I take a meter reading from my machine?

Why has the meter reading I submitted not been used on my invoice?

Can I receive my invoices electronically?

Can I arrange for separate invoices to be sent to different addresses?

Can I arrange to receive just one invoice?

I have two invoices for the same machine, why?

I haven’t received any invoices, what shall I do?

I’m still getting invoices for a machine I no longer have, how can I stop them?

My impression charge has increased, why?

How can I get another copy of my invoice?

Canon has taken a Direct Debit payment, I don’t remember authorising this?

How can I make a payment?

How do I obtain Canon’s bank details?

I am unable to pay my invoices, who should I contact?

I need to change the address that my Canon invoices are sent to, how do I do this?

I’ve received an incorrect invoice, how do I query this?

My Canon account is in credit, how can I get this refunded to me?

My company’s name has changed, how do I notify you?

Why has my account been stopped/put on hold?

How do I find my serial number?

Your device should have a small grey button marked ‘123’. Press this and it will display your serial number. If your device has a mechanical meter, your serial number can be found on a silver plate on the back of the device.

 Top

When will I receive my first invoice?

1. Cash – If the Client Agreement or Purchase Order stated it was a cash purchase, you should receive an invoice within a few days of your goods being delivered.

2. Lease – Your initial Lease invoice should be received within 30 – 45 days of installation of your device. Subsequent Lease invoices will be received approximately 6 weeks prior to the start date of the next period to be billed. If your agreement is with a third party leasing company, you will receive invoices as per your agreed schedule. Please contact them directly if you are concerned that you’ve not yet received an invoice.

3. Impression Charges – Impression charges will be billed separately, in arrears, on a quarterly basis. You will receive your first invoice after the initial quarter’s billing period has elapsed.

 Top

How do I take a meter reading from my machine?

Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number first, followed by your meter readings.

 Top

Why has the meter reading I submitted not been used on my invoice?

There could be two reasons for this:

1. The meter reading was submitted outside of the Billing Window.

2. Canon received a later meter reading taken by a technician or another source.

 Top

Can I receive my invoices electronically?

Yes, we can set up your account to send you all of your invoices to a chosen email address in pdf format.

 Top

Can I arrange for separate invoices to be sent to different addresses?

Yes. Give us a call on 0844 892 0844 to arrange this. Please have your serial number to hand when you call.

 Top

Can I arrange to receive just one invoice?

You can receive one invoice for your lease and one for your service if required. Give us a call on 0844 892 0844 and we’ll be happy to help. Please have your serial number to hand when you call.

 Top

I have two invoices for the same machine, why?

This may be based on the contract type you have with Canon. Please call 0844 892 0844 to discuss.

 Top

I haven’t received any invoices, what shall I do?

Please call 0844 892 0844 quoting your serial number and latest meter reading, and we’ll look into it for you. Your machine should have a small grey button marked ‘123’. Press this and it will display your serial number and latest meter reading.

 Top

I’m still getting invoices for a machine I no longer have, how can I stop them?

Please call us on 0844 892 0844 quoting the serial number of the device in question and details of how the machine was collected – which you can take from the invoice. We will then investigate this for you.

 Top

My impression charge has increased, why?

Impression charge increases are based on your contractual terms agreed at the point of order. Please call 0844 892 0844 quoting your serial number for advice. Notification of any price increase is sent out 60 days prior to it coming into effect.

 Top

How can I get another copy of my invoice?

Just call 0844 892 0844 and quote the invoice number and we’ll send a duplicate to you. Invoices can be posted or emailed to you in pdf format.

 Top

Canon has taken a Direct Debit payment, I don’t remember authorising this?

We are unable to collect money by Direct Debit unless you have agreed to a Direct Debit mandate, which will have been set up with your bank according to your instructions. Please call 0844 892 0844 to discuss payment methods.

 Top

How can I make a payment?

There are 3 ways you can make payments:

1. The most cost effective and efficient way to pay your bills is via Direct Debit. Download a copy now

2. You can also make payments via bank transfer. Canon’s registered bank account details are:

Deutsche Bank AG,
London. 6 Bishopsgate, London EC2N 4DA.

Sort Code 23-10-48. Account Number 11950502.

3. Alternatively you can send a cheque (plus you must enclose a remittance) payable to Canon UK Ltd (quoting the invoice numbers it relates to) to:

Sales Ledger Department
Canon UK Ltd,
Cockshot Hill,
Reigate,
Surrey RH2 8BF.

 Top

How do I obtain Canon’s bank details?

Canon’s registered bank account details are:

Deutsche Bank AG, London. 6 Bishopsgate, London EC2N 4DA.

Sort Code 23-10-48. Account Number 11950502.

 Top

I am unable to pay my invoices, who should I contact?

Please refer to the contact details at the bottom of your invoice or statement.

Alternatively call 0844 892 0844 quoting your account number, and we’ll be able to advise you.

 Top

I need to change the address that my Canon invoices are sent to, how do I do this?

Please advise us in writing on company letterhead to:

Credit Control Department. Canon UK Ltd, Cockshot Hill, Reigate, Surrey RH2 8BF.

 Top

I’ve received an incorrect invoice, how do I query this?

Please call 0844 892 0844 quoting your serial and invoice numbers and we’ll be happy to look into this for you.

 Top

My Canon account is in credit, how can I get this refunded to me?

For all amounts you’ll need to request a refund in writing, on company letterhead to:

Credit Control Department, Canon UK Ltd, Cockshot Hill, Reigate, Surrey RH2 8BF

All refunds will be made direct in to your nominated bank account. We are unable to issue refunds by cheque.

 Top

My company’s name has changed, how do I notify you?

You’ll need to notify us in writing:

Credit Control Department. Canon UK Ltd, Cockshot Hill,

Reigate, Surrey RH2 8BF.

Please enclose a copy of your Change of Name Certificate from Companies House, stating the new company name details, along with a copy of your new company letterhead.

If you are concerned that you have not received any Canon invoices please call us on 0844 892 0844 quoting your serial number and we’ll look into it for you.

 Top

Why has my account been stopped/put on hold?

Please get in touch with your credit controller, using the contact details at the bottom of your invoice or statement, and they will be able to advise you on this. Alternatively call 0844 892 0844 quoting your serial number and we will connect you to the relevant department.

 Top