Consumer Product Support

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    Contact Support

    Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query.

    Consumer customers please contact us either by telephone or via the email form below for assistance with your product or query.

    Call us on +44 (0)207 660 0186 *

    Monday - Friday 09:00 - 18:00
    Saturday 10:00 - 16:00

    Calls charged at geographical local rates dependent on your call plan and service provider. For exact charges, please check with your service provider.

    To assist us, please have the following information ready -

    Please complete each numbered section below in order, this is to ensure we collect as much information as possible.
    Fields marked with a * are mandatory.

    1. Your Product
    Product category: *
    Product sub category: *
    Series: *
    Model: *
    Serial number of the product (optional):
    How to locate your serial number

    2. Your System
    Operating system (OS):*
    How to identify your Operating System
    How is your product connected to your computer?

    3. Your Problem
    Type of problem:*
    Indicate the error code, if any:

    EOS Error Codes

    PIXMA Error Codes

    Please include as much information about your query as possible, including any troubleshooting you have already performed * Please, do not exceed 4000 characters.

    4. Your Details
    First name *
    Last name *
    E-mail address *
    Confirm your e-mail address *
    Phone number (numbers only)

    By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone support option.

    Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.


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