Consumer Product Support


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    Telephone support

    Get telephone support by choosing your country below.

    You can call us at +44 (0)207 660 0186 *

    The waiting time may vary depending on:

    > the time of day you are calling 
    > the number of customers in queue 
    > the time needed to answer questions from other customers


    Our helpdesk can be reached on Monday to Friday from 09:00am to 18:00pm and on Saturdays from 10:00am until 16.00pm. During this phone call you might be asked for some additional information. We recommend having the product as well as the following data to hand:

    • Exact product model name e.g. EOS 400D
    • Serial number of your device (Where to find your serial number)
    • Operating system installed on your computer if applicable e.g. Windows 8, Mac OS X 10.9 (How to identify your operating system)
    • Reference number of a previous contact with our helpdesk if available (so that we don’t have to capture your details again)

    You will also be asked for your email address. This may be used to send you a survey to obtain your feedback to help us constantly improve our service. If you do not wish to participate in the survey, please ignore this email. You will not be contacted further unless there is a specific requirement to do so regarding your initial enquiry.

    * Calls charged at geographical local rates dependent on your current mobile or landline call plan/service provider. For exact charges, please check with your service provider first.