Stages of digital transformation
Businesses at the start of their journey might range from predominately or substantially manual in terms of status, complying to a demand for digital processes only when required. An example of this kind of business is law firms, which are typically overwhelmed with paperwork, resulting in a huge amount of time spent on administration to manage it.
Businesses in this category should aim to digitise more processes, a particular focus should be document scanning and capture. The ability to digitally search reams of paperwork and find documents instantly, can save law firms extremely valuable time.
Automation is increasingly being introduced into the workplace to remove the mundane, repetitive jobs that take up valuable time. For businesses who have already introduced a significant amount of digitisation, business process automation is the next step. The automation of tasks like mailroom sorting, triaging customer service queries and digital signatures can help businesses streamline workflows and improve efficiencies.
For businesses at the highest level of maturity, business process optimisation should be the goal. It’s important to consider cohesiveness across the business: transformation should focus on prioritising where processes can be optimised to deliver higher standards of customer experience.
Businesses can’t transform at the flick of a switch, and should set realistic goals when planning transformation. The first step is to fully understand the maturity stage of your business, before deciding where the opportunities and priorities are for the future. Much like the parable of the tortoise and the hare, the key to success is slow but steady.