How can the IT function support successful digital transformation when 70% of initiatives are set to fail?
Successful IT transformation is about understanding that this is a journey, and not just race to a destination of total digitisation. Plenty of businesses currently operate in a hybrid environment with a mixture of on-premise, outsourced and cloud-based solutions. As more organisations aim to digitise business processes, one of the key roles of the IT department is to straddle the new and old: optimising and updating current systems, while managing the modernisation of legacy IT and deployment of new technology.
Benefits are to be seen in businesses that can successfully navigate cloud and on-premise systems. They must also learn to balance the need for both paper based and digital information – using the correct process where appropriate. It’s important that the IT department create systems to make sure the workforce uses the right process at the right time. An effective strategy will also have these seemingly disparate processes smoothly connected.
As such the hybrid hurdle must be successfully cleared by an IT department that can balance multiple systems, deliver transformation, whilst still making sure the business can function. The department must make sure its IT change management system is robust enough to cope with these many pressures; and flexible enough to clear unforeseen obstacles.