Boost your business by talking to customers more effectively.

Customer Communications Management

Boost your business by talking to customers more effectively.

Communicating with customers is a vital part of any organisation, but failing to evolve this process can have a serious impact on your success.

Today’s consumers expect companies to provide them with the information they want, when they want it, delivered to the device of their choice.

The benefits of better Customer Communication

Retain customers Retain customers

Retain customers

By creating better, more personalised communications

Strengthen branding Strengthen branding

Strengthen branding

Through more consistent, omni-channel delivery of messaging

Improve efficiency Improve efficiency

Improve efficiency

By having business create customer content instead of IT

Speed up time to market Speed up time to market

Speed up time to market

By integrating data from old legacy systems

Customer Management & Communications: a new approach

This solution has improved operational productivity and increased our responsiveness to customers
This solution has improved operational productivity and increased our responsiveness to customers.

Alan Watson

Relationship Manager, Aegon UK

The challenge

International insurance company Aegon wanted to improve the way it communicated with its 2 million UK customers. As well as preparing for the transition from print to digital, the company wanted to reduce costs by outsourcing, while improving its data security and audit capabilities.

This solution has improved operational productivity and increased our responsiveness to customers

The solution

We helped Aegon develop a state-of-the-art inbound and outbound mail processing system, with automated document workflows and electronic storage. This streamlined document management system was housed in a new, purpose-built off-site facility, managed by Canon.

We helped Aegon develop a state-of-the-art inbound and outbound mail processing system

The benefits

Our outsourced Customer Communications solution led to 50% faster mail processing and a total 25% cost reduction. As well as assisting Aegon’s transition from print to digital, the solution also improved output and data control, and enabled the company to achieve regulatory compliance.

Customer Communications solution led to 50% faster mail processing and a total 25% cost reduction.

Discover new ways to communicate more effectively with customers.


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How it works

Explore new ways to engage customers using our digital communication solutions.
  • Canon
  • ...
  • Customer Management & Communications