Dynamic solutions that deliver a faster, smoother customer journey.

Customer OnBoarding

Dynamic solutions that deliver a faster, smoother customer journey.

Onboarding is one of the key ways that organisations communicate with customers and build successful relationships.

If you’re using a slow manual onboarding system that doesn’t satisfy the needs of today’s millennial consumers, your business can suffer.

The benefits of our Customer Onboarding technology

Benefits Benefits

Accelerate the customer journey

Digital workflows boost productivity and reduce delays

Benefits Benefits

Gain more visibility

Automatic monitoring gives you better process control

Benefits Benefits

Meet the needs of a digital age

Deliver a personalised, multi-channel onboarding experience

Benefits Benefits

Store customer data securely

Digital archiving keeps data safe and allows easy auditing

A smarter approach to student admissions

The improved ease of use and lower workload led to a direct cost saving
The improved ease of use and lower workload led to a direct cost saving of €30,000 per year.

André Jeursen

Head of Education and Exams Office, University of Maastricht

The challenge

The University of Maastricht School of Business and Economics needed to process its 6,400 annual applications faster, to speed up admissions and ease the staff workload. Its paper-heavy, manual enrolment system also led to errors, and didn’t allow management to monitor cases’ status or the time the process was taking.

Canon developed an automated admissions system collating each applicant’s information in a single digital case file

The solution

We developed an automated admissions system that collates each applicant’s information in a single digital case file, for easy access. As well as real-time monitoring, the system offers error reporting features, such as automated missing information requests and deadline notifications.

Canon developed an automated admissions system collating each applicant’s information in a single digital case file

The benefits

As well as easing the staff workload, faster admissions led to annual savings of €30,000 – not including those made by reducing human errors. Better reporting also helped management to take full control of the admissions process, so it could improve the quality of its student intake.

As well as easing the staff workload, faster admissions led to annual savings of €30,000.

Boost customer engagement by delivering a smoother, more personalised onboarding experience.


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How it works

Differentiate your business with more dynamic, engaging onboarding.
  • Canon
  • ...
  • Customer Onboarding