Multi-channel communication services

Our services

Technical document outsourcing services

Ensuring your technical documentation is always up-to-date and produced to the highest quality and conformance to both industry legislation and your approved standards.

Benefits:

• Authoring, localization, publication, production and distribution

• Optimised processes

• Standardised best of breed technology

• Direct cost savings and increased employee productivity

• Increased control on product liability issues

• Reduced time to market

• Improved (internal) customer experience

Print management services

Our blended approach of supply-chain management and direct fulfilment of your marketing execution needs.

Benefits:

• Creation, localisation and management of artwork

• Accessibility to assets through a DAM System

• Web-based catalogue for stock management and order fulfilment

• Prevention of spend ‘leakage’ through more efficient processes

• Brand compliance

• Real Time management information

• Integration into your overall Marketing Automation Solution

e-invoicing services

Our e-invoicing services manage your processing and delivery of digital and printed invoices in a secure and compliant process that will lead to efficiencies.

Benefits:

• Agility with fully hybrid services suite including digital and printed invoices

• Additional on-boarding services and dispute management support

• Delivering highly confidential communication in a secure way

• Compliant with local VAT regulations and legislation

• Monitoring the processing and payment status of invoices

Transactional outbound services

Our Transactional Outbound Services manage your customer communications by taking over the full responsibility of data management, composition and production.

Benefits:

• Clear control over your end-to-end communications processes

• Standardised best of breed technology

• Improved customer experience

• Secure multi-channel delivery

• Reduced operating costs through best practice people, processes and technology

• Certifications: ISO and ISAE 3402

Transactional inbound services

Our Transactional Inbound Services manage your customer communications by receiving all incoming correspondence across multi-channels and delivering this information to your business processes.

Benefits:

• Optimised processes and standardised best of breed technology

• Improved customer experience

• Secure multi-channel receipt

• Cost savings / Return on Investment

• Reduced operating costs through best practice people, processes and technology

• Certifications: ISO and ISAE 3402

• Security and Compliance