For Business

How to update your firmware

You may need to update the firmware of the printer in order to print from Mopria certified mobile terminals.
There are two methods for updating the firmware for MF6100 series, MF8200C series and MF8500 Series.

Updating from the printer >
Updating from the computer >

Option 1: Update from the printer via the internet

Download the firmware to the printer you are using via the Internet without using a PC (Windows/Mac), and then update the firmware. (The printer needs to be connected to the Internet.)

1.    From the menu on the operation panel, select [System Management Settings] → press [OK].

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2.    Select [Update Firmware] → press [OK].

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3.    Select [Via Internet] → press [OK].

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4.    Update the firmware according to the instructions on the screen.
The firmware update is complete.
Start Canon Mobile Scanning for Business and use the printer whose firmware has been updated.

Option 2: Update using a PC (Windows/Mac)

Download the firmware to a PC (Windows/Mac) from the Canon website, and then update the firmware.

- The printer and PC need to be connected by LAN or USB.

1. Download the firmware

Download the firmware for the printer you are using from the option for downloading additional software.

To download, you need to enter the serial number of the printer.

Note:

  • The serial number is the eight digit number in the label on the rear panel of the printer.
  • If you cannot find the serial number, refer to the manuals provided with the printer. You can find the relevant topics by searching "serial number."

2. Switch the printer to download mode

A) From the menu on the operation panel, select [System Management Settings] → press [OK].

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B) Select [Update Firmware] → press [OK].

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C) Select [Via PC] → press [OK].

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D) In the "Update firmware?" message, press [Yes].

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The operation proceeds to download mode.

For LAN connections:

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For USB connections:

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If you are connected by a LAN, write down the IP address displayed in the panel. You will need to enter it when performing the next operation from the PC (Windows/Mac).

3. Start the user support tool and update the firmware

A) Decompress the downloaded firmware file on the PC (Windows/Mac).

B) Double-click the User Support Tool file in the decompressed folder

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The User Support Tool starts.

C) Update the firmware according to the instructions on the screen.

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Note:

  • For more information about the operation procedure, refer to the "User Support Tool Operation Guide" in the compressed folder.

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  • If the printer you are using is connected by LAN, you will need to enter an IP address in [IP Address] during the User Support Tool operation. Enter the IP address displayed in step 4 of "Switching the printer to Download Mode."

4.    Restart the printer
After the writing of the firmware from the User Support Tool has been completed, press the [Stop] key on the control panel of the printer.
The printer restarts.
The firmware update is complete.
Start Canon Mobile Scanning for Business and use the printer whose firmware has been updated.