There’s never a good time to discover your equipment is compromised, which is why Canon Professional Services (CPS) is on hand – when the unexpected happens, CPS offers wide-ranging support to keep Canon owners shooting.
From faster servicing times and back-up equipment loans (dependent on membership) to helpline support and express repairs of broken kit, CPS is an invaluable service that gives professionals additional security, peace of mind and ensures you are equipment-ready to do the job, whatever the circumstances.
If so, it’s time to update your kit lists for another busy year ahead because there have been some changes to which products qualify. As CPS memberships under Canon Europe Ltd are based on how many qualifying Canon products you’ve registered, the changes could affect your level of membership.
If you own any of the following cameras or lenses, you can now add them to your kit list – they are now included in the list of qualifying equipment covered by CPS:
As products come to the end of their serviceable lifetime, CPS can no longer guarantee that repairs will be possible because spare parts go out of supply. Therefore, older products are phased out from the CPS list of serviceable and qualifying products throughout the year.
The following lenses and camcorders have now reached this point, and will no longer count towards your CPS membership:
Even though these products will remain in your profile, it won’t be possible for CPS to service or repair them from now on.
When your membership level is recalculated on 1 January 2018, these items will no longer contribute to the total calculation of your equipment that determines your level of CPS membership, so you’ll need to update the list with any new kit in its place.
Canon users are able to take out CPS membership at three different photo tiers and one video tier, depending on which products they own. Two qualifying camera bodies and three lenses will gain a photographer access to either Silver or Gold membership, depending on the products, while three bodies and four lenses are required for the top-level Platinum membership. For Video membership, videographers must own just one qualifying Canon professional camcorder.
The higher the level of CPS membership, the faster the turnaround on equipment repairs – five days for Silver and Video, three days for Gold and two days for Platinum.
CPS is a free service that goes the extra mile to ensure Canon shooters can continue to do their job. Members get priority support by phone and email, at major events, a priority repair service and – depending on your level of membership – back-up equipment loans.