Within 60 days after the purchase, register your projector here. Once your projector is registered, you will receive via e-mail the personalised log in details to the system. This registration will allow you to claim up to 3 replacement lamps within the next 3 years.
A: Upon having successfully registered online your projector for the 3 Year Lamp Warranty Promotion, you will be sent by email a confirmation of your application containing both your reference number and personalised log-in details for a website on which you can check the status of your claim. In the event that you have registered any incorrect information, this will reflect on that site and you will also be sent an email informing you of the information still required. The quickest way to provide us with any missing information is by logging in to that website and updating your details.
A: Upon having successfully registered online your projector for the 3 Year Lamp Warranty Promotion, you will be sent by email a confirmation of your application containing both your reference number and personalised log-in details for a website on which you can check the status of your claim.
A: If you have already submitted your claim online and have received a confirmation email, you should receive a new lamp within 2 - 7 working days.
A: Please note! Your file should not be larger than 4 MB. You can only upload JPG, TIF and PDF.
A: The new lamp will be sent to the address that you have last confirmed for free.
A: As we would like to take care of the defective bulb and recycle it safely, we kindly ask you to send it back to us. For your convenience, we offer a prepaid return label option, which will allow you to post the defective bulb without making any expenses. Upon having successfully submitted your claim online for the 3 Year Lamp Warranty Promotion, you will be sent by email a confirmation of your application containing the link to download the prepaid label. The prepaid label will give you detailed instructions where and how to send your item. Thank you in advance!
A: You can update details at any time via the Customer Online tracking System, using the log in details provided to you. This is the most secure way to update these.
Q: I have ordered a Canon projector within the dates specified for the promotion but it will not arrive / be delivered by the retailer until after the valid promotional dates have passed – can I still apply for the 3 Year Lamp Warranty Promotion?
A: Please keep the order confirmation you have (which will be in the promotional dates) and send together with your Invoice when you fill in the application. There is a grace period of one month, after the last purchase date allowed, so you would be able to supply your documents.
Q: I was unaware of this promotion and I purchased a projector a few weeks before / after the specified promotion dates. Can Canon make an exception and authorise a the 3 Year Lamp Warranty Promotion for my purchase?
A: We apologise that you have had this experience; however you can apply for the promotion only if your product is purchased within the dates stipulated in the Terms and Conditions.
A: For in-store purchases, Canon requires a copy of your receipt showing payment and the necessary product serial number information.
For online purchases, Canon requires a copy of your order payment confirmation and the necessary product serial number information as well as information on shop and product.
A: Exclusions are detailed in the Terms and Conditions. In summary, the exclusions include the following:
1. Non-promotional products (see HERE for a full list of promotional products)
2. Product purchased outside the promotional period or outside of promotional territory
3. Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” products)
A: This refers to how you originally purchased the product.
A: To locate the serial number see HERE and it will show you where it is for your product[s]. Please DO NOT confuse the serial number with the EAN/Barcode. The photo below represents the EAN/Barcode, which usually resides on the side of the product box, this is NOT the product serial number that you are required to submit to validate your claim. The serial number is located on the body of the product itself, to help you find your serial number please consult our guide here.
A: Please note the login is case sensitive so please ensure you type it in exactly (with upper/lower case).
For the following issues when trying to register on-line:
- I’ve been trying to register for some time and it won’t let me
- I keep getting a ‘not authorised’ message
- I’ve tried resubmitting the form but it won’t work.
In MOST instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. it’s not a fault with the website. You will need to consult the manufacturer of the product you are using for advice in these instances. If the above frequently asked questions have not answered your query, you can email us on the email address below or if your enquiry is urgent you can call us on the following number +44 (0) 207 660 0186 or visit the Canon support page.
A: Promotional Products must be purchased within the Promotional Territory from authorized Canon partner.