Business Support - Frequently Asked Questions

Frequently Asked Questions

Here you'll find answers to the most commonly asked questions on a range of topics including Canon device servicing and maintenance, service agreements and account management, like how to order duplicate invoices and update your account information. We've grouped them in to categories to make it easier to find the answers you need.

Invoice, billing and payments

For advice on understanding invoices, how to pay and who to contact for further support, choose from the topics below.

See all payment and billing support FAQs

Consumables ordering, invoicing and returns

You'll find help relating to ordering and returning consumables and invoice related queries answered here.

View all consumables related FAQs

Contracts, agreements, servicing and training

For information on how to request duplicate paperwork, terminate a contract, arrange a service visit and all agreement related queries, select from the topics below.

Find support for contractual and servicing queries

View all equipment move FAQs

Find information an advice on requesting the safe movement of Canon devices below.

Find and download a move request form

Canon Information and account management

Find how to request a replacement manual, copies of Canon policies, corporate information and other Canon information by selecting from the questions listed, by following the link below.

See Canon company and account queries

Sales support and contact

For help to upgrade or purchase new Canon equipment, contact your account manager and other sales support, click on the relevant link.

View sales support FAQs

Frequently Asked Questions
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Request a Canon equipment move
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Frequently Asked Questions
Invoice/Billing & Payments
Consumables ordering, invoicing and returns
Contracts, agreements, servicing and training
Moving Canon equipment
Canon information and account management
Sales support and contact