Canon Network Camera Warranty Information

All Canon Network Cameras intended for and purchased within the European Economic Area (“EEA” – namely EU, Iceland, Lichtenstein, Norway) plus Switzerland, are covered by the Canon Network Camera Warranty. Canon warrants that should the new product be found to be defective within the applicable warranty period, the fault is resolved free of charge (terms & conditions apply – see below).

The Canon Network Camera Warranty is comprised of different service offerings and the offering that is applicable to you is determined by your location; when you purchased the product and the product that you have purchased. The service offerings are as follows:

  • • 1 Year Return-to-Base Warranty
  • • 3 Year Return-to-Base Warranty
  • • 3 Year Onsite Exchange Warranty

For any product outside of the applicable warranty terms or period and for damage or repairs not covered by the warranty, a chargeable repair service is available and can be obtained by returning the product to any Canon authorised Network Camera service provider.

Free of charge Warranty services may only be obtained on presentation of the original invoice/cash ticket/proof of purchase issued to the end user. Canon reserves the right to refuse warranty service if this information is not complete or has been removed or changed after the original purchase of the product by the end user.

Canon Network Camera Warranty Contact Details

The table below contains the countries that offer the Canon Network Camera Warranty, for more information please view the full Canon Network Camera Warranty Terms and Conditions

You can find the contact information for each country below and the service level that is available. 

Please be aware that, where available, the Onsite Exchange Warranty, is provided for eligible products only.

Country Helpdesk Contact Details Available Canon Network Camera Warranty Services
Austria AXIS Austria Return To Base / Onsite Exchange
Belgium

AXIS Belgium (Dutch)
AXIS Belgium (French)

Return To Base / Onsite Exchange
Bulgaria
AXIS Bulgaria
Return to Base
Cyprus
AXIS Cyprus
Return to Base
Czech Republic

Axis Czech

Return To Base / Onsite Exchange
Denmark

AXIS Denmark

Return To Base / Onsite Exchange
Estonia
AXIS Estonia
Return To Base / Onsite Exchange
Finland

AXIS Finland

Return To Base / Onsite Exchange
France

AXIS France

Return To Base / Onsite Exchange
Germany

AXIS Germany

Return To Base / Onsite Exchange
Greece
AXIS Greece
Return to Base
Hungary

AXIS Hungary

Return To Base / Onsite Exchange
Iceland
AXIS Iceland
Return to Base
Ireland

AXIS Ireland

Return To Base / Onsite Exchange
Italy

AXIS Italy

Return To Base / Onsite Exchange
Latvia
AXIS Latvia
Return To Base / Onsite Exchange
Lithuania
AXIS Lithuania
Return To Base / Onsite Exchange
Luxembourg AXIS Luxembourg Return To Base / Onsite Exchange
Malta
AXIS Malta Return To Base
Norway

AXIS Norway

Return To Base / Onsite Exchange
Poland

AXIS Poland

Return To Base / Onsite Exchange
Portugal

AXIS Portugal

Return To Base / Onsite Exchange
Romania
AXIS Romania Return to Base
Slovakia

AXIS Slovakia

Return To Base / Onsite Exchange
Slovenia AXIS Slovenia Return to Base
Spain

AXIS Spain

Return To Base / Onsite Exchange
Sweden

AXIS Sweden

Return To Base / Onsite Exchange
Switzerland

AXIS Switzerland (French)
AXIS Switzerland (German)
AXIS Switzerland (Italian)


Return To Base / Onsite Exchange    
The Netherlands

AXIS Netherlands

Return To Base / Onsite Exchange  
UK

AXIS UK

Return To Base / Onsite Exchange

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