TeamsLink: Direct Routing for Microsoft Teams
Secure, efficient and feature rich, TeamsLink provides cost-effective calling plans and advanced functionality to maximise the value of your Teams system.
TeamsLink
Why Choose TeamsLink Direct Routing?
TeamsLink Direct Routing takes your Microsoft Teams deployment to the next level:
Increase Productivity
Extend the functionality of Microsoft Teams to enhance productivity and streamline collaboration across your organisation, while ensuring your data and communications remain secure with CyberGuard.
Maximise ROI
Maximise ROI with a Microsoft Teams deployment that is flexible and scalable enough to meet evolving business needs and communication challenges through advanced cloud and technology solutions.
Simplify & Enhance
Add-on tools to simplify administration while enhancing and securing call centre operations.
Remove Limitations
Overcome usage limitations with flexible calling solutions, including unlimited UK minutes for seamless business communication.
Omnichannel Support
Extensions and features designed to support seamless omnichannel communication across your organisation.
Rapid & Seamless Deployment
A fully cloud-based system designed for rapid deployment with no upfront capital investment.
TeamsLink Features
Your Phone Line, Your Way
Unlimited UK calls, number porting, and UK DDI enable you to build a reliable national presence that customers can consistently trust.
Advanced Call Centre Operations
TeamsLink includes essential call centre capabilities such as ring groups, follow-the-sun routing, auto attendants, and music on hold.
Extend your call centre operations with advanced features, including a shared address book, call queues, visual routing management, skills-based routing, and integrated analytics through Power BI.
Compliance & Security Safeguards
Ensure your calls remain secure and compliant with advanced TeamsLink features, including MiFID II-compliant call recording, manual pause and resume functions for PCI compliance, and live monitoring capabilities.
TeamsLink Benefits Recap
Key benefits include:
●Cost savings on calls
●Simple setup and deployment
●Feature-rich management portal
●Optimised bandwidth and voice quality
●Hybrid platform support for seamless migration
●UK-based technical support
●Over 20 years of porting and carrier expertise
●Teams-integrated handsets
●Retain existing numbers
Related Products and Solutions
Uncover Hidden Threats with Penetration Testing
Take the proactive approach to finding Vulnerabilities in your IT systems before hackers do. Find out more on Penetration testing.
CyberGuard
Cybercrime is evolving, posing risks to your customers, data, reputation, and bottom line. Protect your business with proactive cyber security services designed to safeguard your organisation against emerging threats.
IT, Cloud & Technology
Build a more efficient business with a modern IT infrastructure designed to support flexible, evolving ways of working.
Unified Comms & Voice
Maintain connectivity, enable productivity, and support business growth with reliable, cost-effective communication and voice services.
Networking & Connectivity
Poor connectivity can slow down business operations. Keep your organisation reliably connected with the right communication solutions.
Explore Further
IT Services from Canon
Unlock the full potential of your business with Canon’s IT services. Our technology solutions enable seamless consolidation of your print and IT infrastructure through a single, trusted supplier, helping simplify operations and support long-term growth.
Frequently Asked Questions
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TeamsLink is a cloud-based Direct Routing solution that integrates external voice calling directly into Microsoft Teams. It turns Microsoft Teams into a complete unified communications platform, allowing your staff to make and receive standard telephone calls from any device using their existing Teams interface.
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Standard Microsoft Teams licences support internal audio and video calls, but external dialling requires additional call routing and calling plans. TeamsLink provides cost-effective external connectivity, inclusive UK minutes, and advanced call-handling features that standard Microsoft plans do not include.
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TeamsLink extends Microsoft Teams with enterprise voice capabilities, including interactive voice response (IVR) auto-attendants, ring groups, visual call queues, skills-based routing, and live wallboards with Power BI analytics for detailed performance reporting.
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TeamsLink provides secure, compliance-ready call recording features tailored for regulated industries. It includes MiFID II-compliant recording alongside manual pause and resume controls to ensure full PCI DSS compliance during credit card payment handling.
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Yes. Canon manages the complete number porting process, allowing you to retain your existing telephone numbers, direct dial-in (DDI) ranges, and non-geographic numbers without disrupting business communications.
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No. TeamsLink is delivered entirely as a cloud service with no upfront capital investment in physical phone lines or on-premise PBX hardware. Users can place and receive calls using existing laptops, mobile devices, or Microsoft Teams-certified handsets.