SERVICES
TeamsLink: Direct Routing for Microsoft Teams
Secure, efficient and feature rich, TeamsLink provides cost-effective calling plans and advanced functionality to maximise the value of your Teams system.
Overview
TeamsLink
Why Choose TeamsLink Direct Routing?
TeamsLink Direct Routing takes your Microsoft Teams deployment to the next level:
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Increase Productivity
Extend the functionality of Microsoft Teams to increase productivity and efficiency.
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Maximise ROI
Maximise ROI by ensuring you have a Microsoft Teams deployment capable of meeting any need or challenge.
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Simplify & Enhance
Add-on tools to simplify administration and enhance and secure call centre operations.
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Remove Limitations
Overcome use limitations with unlimited UK calling minutes.
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Omnichannel Support
Extensions and features to support true omnichannel communications.
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Rapid & Seamless Deployment
Fully cloud-based system for instant deployment and no capital outlay.
TeamsLink Features
Your Phone Line, Your Way
Unlimited UK calls, number porting and UK DDI allows you to build a reliable, national presence that your customers can trust.
Advanced Call Centre Operations
TeamsLink provides all your call centre basics – ring groups, follow-the-sun routing, auto attendant, music on hold – and more.
Take your call centre operations to the next level with additional functions, including shared address book, call queues, visual routing manager, skills-based routing and PowerBI routing.
Compliance & Security Safeguards
Ensure your calls are fully compliant and secure with advanced TeamsLink tools that provide MiFID II Compliant Call Recording, Manual pause/resume for PCI compliance and Live listen functions.
TeamsLink Benefits Recap
● Cost savings on calls
● Simple set up
● Feature-rich portal
● Optimise bandwidth and voice quality
● Hybrid platforms for smooth migration
● UK-based technical support
● 20+ years porting and carrier experience
● Teams integrated handsets
● Keep existing numbers
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