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During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.
With this in mind, following Government guidelines, Canon Service & Repair Centres are operating with significantly reduced staffing levels and other employees are working remotely during this time to limit the risk of infection. At this time, the Canon UK Service & Repair Centre continues to prioritise repairs for CPS members and Broadcast lens products received via courier delivery as our customer reception is closed. There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.
Our Canon Authorised Service Partners remain open, however they may be facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance.
With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls & emails will continue to be handled as usual so please contact us. We will update you as the situation develops.
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