Services

Device Maintenance and Support Services

Benefit from proactive maintenance and support that give you the confidence of knowing operations will never be interrupted for long.
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Expert guidance

Device Management Service (DMS)

A default, cloud-based service that enables Canon to monitor and manage your devices for you, helping to save you time and money includes:

  • Activity reports
  • Remote firmware and application updates
  • Intelligent consumables replenishment
  • Automated meter reading collection
  • Proactive remote monitoring

Maximum uptime

Device Maintenance and Support

This service is designed to optimise the technical performance of a device and to ensure uptime during standard business hours. It includes parts, toners, technical expertise and support — both remote and on-site — and enables you to:

  • Control costs through predictable expenditure and no hidden costs
  • Keep productive through right first-time fixes and optional service upgrades
  • Improve sustainability by reducing the number of call-outs and cutting waste
  • Support reliability by providing a professional service and reassurance that devices will always be available backed by approved technicians
  • Maintain business continuity with remote and on-site coverage for all parts, toners and support

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Work professionals using Canon product support to find all the device information they need

Guaranteed service

Enhanced SLA Options

Giving you the reassurance of extended hours of coverage and faster response and resolution times.

Related Services

By doing what we do best — with our range of lifecycle solutions for all your print and document needs — we ensure you can focus on what you do best.

  • Services

    Software Maintenance and Support Services

    Ongoing support and maintenance for your Canon software solutions to help you solve problems before they arise.

  • Related Products and Solutions

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