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PIXMA iP2700

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PIXMA iP2700

PIXMA iP2700

FAQ ID: 8200692200
Last modified: 30-Jul-10


FAQ: Alarm Lamp Flashes Orange

Details:


When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.


IMPORTANT
Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately

A printer problem has occurred.
Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.

Helpful Information:

Solution:


Two flashes:Printer is out of paper/Paper does not feed

Reload paper on the Rear Tray and press the RESUME/CANCEL button.

  • Loading Plain Paper / Photo Paper


IMPORTANT
If you cut plain paper into small size such as 4" x 6" / 10 x 15 cm, 4" x 8" / 101.6 x 203.2 mm, 5" x 7" / 13 x 18 cm, or 2.16" x 3.58" / 55.0 x 91.0 mm (Card size) to perform trial print, it can cause paper jams.

NOTE
  • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see [ Media Types You Can Use ].
  • You can use general copy paper. For the page size and paper weight you can use for this printer, see [ Media Types You Can Use ].

1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.


NOTE
  • Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
  • If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat. For details on how to flatten curled paper, refer to [ Paper Is Smudged/Printed Surface Is Scratched ].

2. Load paper.
(1) Open the Paper Support.

(2) Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
(3) Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.


IMPORTANT
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.


NOTE
Do not load sheets of paper higher than the Load Limit Mark (D).


NOTE
  • The printer may make operating noise when feeding paper.

After loading paper
  • Select the size and type of the loaded paper in Printer Paper Size and Media Type in the printer driver.

-> [ Printing from Your Computer ]

Loading Paper

Three flashes:Paper jams

The paper may be jammed. Remove the jammed paper, reload paper properly in the printer, and then press the RESUME/CANCEL button.

Paper Jams

Four flashes/Five flashes:The FINE Cartridge cannot be recognized

The FINE Cartridge may not be installed properly or the FINE Cartridge may not be compatible with this printer.
Open the Front Cover, then install the FINE Cartridge properly or install the one compatible with this printer.
If the error is not resolved, contact the service center.

Seven flashes:FINE Cartridge is not installed in the correct position

Make sure that each FINE Cartridge is installed in the correct position.

When you need to replace FINE Cartridges, follow the procedure below.


IMPORTANT
Handling FINE Cartridges
  • Do not touch the electrical contacts (A) or print head nozzles (B) on the FINE Cartridge. The printer may not print properly if you touch it.


  • If you remove a FINE Cartridge, replace it immediately. Do not leave the printer with FINE Cartridges removed.
  • Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the printer will not be able to inform you when to replace the cartridges properly.
  • Once a FINE Cartridge has been installed, do not remove it from the printer and leave it out in the open. This will cause the FINE Cartridge to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within six months of first use.


NOTE
  • If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the printer cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When ink runs out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on.

2. Open the Front Cover.
The FINE Cartridge Holder moves to the replacement position.


ATTENTION
Do not hold the FINE Cartridge Holder to stop or move it forcibly. Do not touch the FINE Cartridge Holder until it stops completely.

IMPORTANT
  • The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the printer with tissue paper or the like.

-> [ Cleaning Inside the Printer ]
  • Do not place any object on the Front Cover. It will fall into the Rear Tray when the Front Cover is opened and cause the printer to malfunction.
  • Do not touch the metallic parts or other parts inside the printer.
  • If the Front Cover is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Front Cover.

3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.


NOTE
  • Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
  • Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (C) gently.


IMPORTANT
  • If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The printer may not print properly if you touch it.

5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.


NOTE
If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.


(D) Closed correctly
(E) Not closed correctly (the cover is tilted)


IMPORTANT
The printer cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Close the Front Cover.


NOTE
  • If the Alarm lamp still flashes orange after the Front Cover is closed, refer to [ Alarm Lamp Flashes Orange ].
  • When you start printing after replacing the FINE Cartridge, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. While cleaning is in progress, the POWER lamp is flashing green.
  • If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position.

-> [ Aligning the Print Head ]

Replacing a FINE Cartridge

Eight flashes:Ink absorber is almost full

The ink absorber is almost full.
Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.

Thirteen flashes:The ink level cannot be detected

The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the printer's RESUME/CANCEL button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.


NOTE
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.
-> [ Checking the Ink Status ]

Fourteen flashes:The FINE Cartridge cannot be recognized

The FINE Cartridge may not be compatible with this printer.
Install the appropriate FINE Cartridge.

When you need to replace FINE Cartridges, follow the procedure below.


IMPORTANT
Handling FINE Cartridges
  • Do not touch the electrical contacts (A) or print head nozzles (B) on the FINE Cartridge. The printer may not print properly if you touch it.


  • If you remove a FINE Cartridge, replace it immediately. Do not leave the printer with FINE Cartridges removed.
  • Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the printer will not be able to inform you when to replace the cartridges properly.
  • Once a FINE Cartridge has been installed, do not remove it from the printer and leave it out in the open. This will cause the FINE Cartridge to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within six months of first use.


NOTE
  • If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the printer cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When ink runs out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on.

2. Open the Front Cover.
The FINE Cartridge Holder moves to the replacement position.


ATTENTION
Do not hold the FINE Cartridge Holder to stop or move it forcibly. Do not touch the FINE Cartridge Holder until it stops completely.

IMPORTANT
  • The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the printer with tissue paper or the like.

-> [ Cleaning Inside the Printer ]
  • Do not place any object on the Front Cover. It will fall into the Rear Tray when the Front Cover is opened and cause the printer to malfunction.
  • Do not touch the metallic parts or other parts inside the printer.
  • If the Front Cover is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Front Cover.

3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.


NOTE
  • Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
  • Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (C) gently.


IMPORTANT
  • If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The printer may not print properly if you touch it.

5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.


NOTE
If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.


(D) Closed correctly
(E) Not closed correctly (the cover is tilted)


IMPORTANT
The printer cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Close the Front Cover.


NOTE
  • If the Alarm lamp still flashes orange after the Front Cover is closed, refer to [ Alarm Lamp Flashes Orange ].
  • When you start printing after replacing the FINE Cartridge, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. While cleaning is in progress, the POWER lamp is flashing green.
  • If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position.

-> [ Aligning the Print Head ]

Replacing a FINE Cartridge

Fifteen flashes:The FINE Cartridge cannot be recognized

The FINE Cartridge may not be installed properly.
Open the Front Cover and install the appropriate FINE Cartridge.
If the error is not resolved, contact the service center.

Sixteen flashes:The ink has run out

The ink has run out.
Replace the ink cartridge and close the Front Cover.
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.


NOTE
If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor.

You can check the status of each FINE Cartridge with the printer status monitor.


NOTE
  • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide.
  • When remaining ink cautions or errors occur, the Alarm lamp will flash orange to inform you of the error. Refer to [ Alarm Lamp Flashes Orange ].





Example: (A)
The ink is running low. Prepare a new ink cartridge.


NOTE
An error message may appear while printing. Confirm the message and take an appropriate action.

Follow the procedure below to open the confirmation screen.


1. Open the printer driver setup window.
2. Click View Printer Status on the Maintenance sheet.
To confirm the FINE Cartridge information, click the Ink Details menu.


NOTE
You can also display the printer status monitor by clicking Canon XXX (where "XXX" is your printer's name) which appears on the taskbar while printing. In Windows 7, click the printer icon on the taskbar.


1. Open the Canon IJ Printer Utility.
2. Select Ink Level Information in the pop-up menu.
To confirm the FINE Cartridge information, click Ink Details.

Checking the Ink Status

When you need to replace FINE Cartridges, follow the procedure below.


IMPORTANT
Handling FINE Cartridges
  • Do not touch the electrical contacts (A) or print head nozzles (B) on the FINE Cartridge. The printer may not print properly if you touch it.


  • If you remove a FINE Cartridge, replace it immediately. Do not leave the printer with FINE Cartridges removed.
  • Use new FINE Cartridges for replacement. Installing used FINE Cartridges may cause the nozzles to clog. Furthermore, with such cartridges, the printer will not be able to inform you when to replace the cartridges properly.
  • Once a FINE Cartridge has been installed, do not remove it from the printer and leave it out in the open. This will cause the FINE Cartridge to dry out, and the printer may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within six months of first use.


NOTE
  • If a FINE Cartridge runs out of ink, you can print with either Color or Black FINE Cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use new FINE Cartridges in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of the Color FINE Cartridge or Black FINE Cartridge is not installed, an error occurs and the printer cannot print.
  • Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the printer's performance. When ink runs out, replace the FINE Cartridge immediately with a new one.

1. Make sure that the power is turned on.

2. Open the Front Cover.
The FINE Cartridge Holder moves to the replacement position.


ATTENTION
Do not hold the FINE Cartridge Holder to stop or move it forcibly. Do not touch the FINE Cartridge Holder until it stops completely.

IMPORTANT
  • The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing when replacing FINE Cartridges. You can easily wipe off the ink from the inside of the printer with tissue paper or the like.

-> [ Cleaning Inside the Printer ]
  • Do not place any object on the Front Cover. It will fall into the Rear Tray when the Front Cover is opened and cause the printer to malfunction.
  • Do not touch the metallic parts or other parts inside the printer.
  • If the Front Cover is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right. In this case, close and reopen the Front Cover.

3. Remove the empty FINE Cartridge.
(1) Pinch the tabs and open the Ink Cartridge Locking Cover.
(2) Remove the FINE Cartridge.


NOTE
  • Handle FINE Cartridges carefully to avoid staining of clothing or the surrounding area.
  • Discard empty FINE Cartridges according to the local laws and regulations regarding disposal of consumables.

4. Prepare the new FINE Cartridge.
(1) Take a new FINE Cartridge out of its package and remove the orange protective tape (C) gently.


IMPORTANT
  • If you shake a FINE Cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE Cartridge carefully.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
  • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the electrical contacts or print head nozzles on a FINE Cartridge. The printer may not print properly if you touch it.

5. Install the FINE Cartridge.
(1) Put a new FINE Cartridge in the FINE Cartridge Holder.
The Color FINE Cartridge should be installed into the left slot and the Black FINE Cartridge should be installed into the right slot.
(2) Close the Ink Cartridge Locking Cover to lock the FINE Cartridge into place.
Push down the Ink Cartridge Locking Cover until it clicks.

(3) Confirm that the Ink Cartridge Locking Cover is closed correctly.


NOTE
If the Ink Cartridge Locking Cover is not closed correctly, push down the Ink Cartridge Locking Cover until it clicks.


(D) Closed correctly
(E) Not closed correctly (the cover is tilted)


IMPORTANT
The printer cannot print unless both the Color and Black FINE Cartridges are installed. Be sure to install both the FINE Cartridges.

6. Close the Front Cover.


NOTE
  • If the Alarm lamp still flashes orange after the Front Cover is closed, refer to [ Alarm Lamp Flashes Orange ].
  • When you start printing after replacing the FINE Cartridge, the printer starts cleaning the Print Head automatically. Do not perform any other operations until the printer completes the cleaning of the Print Head. While cleaning is in progress, the POWER lamp is flashing green.
  • If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position.

-> [ Aligning the Print Head ]

Replacing a FINE Cartridge
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