professional product support service

STAY AHEAD WITH CPS

Keep your edge and maximise uptime with Canon Professional Services. The professional product support service that helps you keep your business and equipment on track no matter what gets in the way.

  • Enjoy up to 20% off

    Top tier of CPS membership will give you 20% discount on all repairs, service and maintenance on your final bill. So you can keep your equipment fully operational for less.

  • Unlimited free shipping

    Get unlimited, free next business day shipping whenever you send your products to Canon, to ensure your team never falls behind while your products are with us.

  • Best in class maintenance

    Plan ahead, prevent breakdown, and keep your product performing at top level when you need them most by sending us your product for maintenance during downtime.

  • Dedicated CPS support line

    Get priority access to our professional product support service that works quickly to your business needs, resolving any potential equipment issues.

  • Expert business sessions

    Get the most out of our live sessions, with advice and practical tips from industry experts.

  • Professional community

    Become part of a community of leading pros who push themselves to perform at ever higher levels.

All benefits are subject to Terms of Use

How to join

  • Create a business account

    Register and validate your company for a Canon Business ID and share invite with your team for multi-user access

  • Register your products

    Register and validate your Canon kit. The more products you register, the more points you earn.*
    *membership starts at 500 points

  • Choose your plan

    The more points you earn, the more tier options you have, so choose a plan that suits your business needs

  • Subscribe

    Subscribe and receive your VAT invoice for your chosen plan and start making the most of your CPS membership

Plans that work for you

Canon Camera

Small & Medium Businesses

Best suited for freelancers and small to medium sized businesses

Annual Fee

£85 excl VAT
£170 excl VAT
£300 excl VAT

Qualification Points

500 – 999
1000 – 1599
1600+

Service Discount

Applies on all services and repairs

10%
15%
20%

Unlimited Inbound & Return Shipping

Next Business day

Included
Included
Included

Maintenance Allowance

Applied to full price service

£85 (100 tokens)
£170 (200 tokens)
£300 (350 tokens)

Fast Track Servicing for EOS & lenses

5 days
3 days
2 days

Fast Track Servicing for Video & Cinema

5 days
5 days
5 days

Backup Loans

Repair only

No
Upon request if service
time exceeded
By request

CPS Priority Helpdesk

Yes
Yes
Yes

CPS community benefits

- Coaching Sessions
- Member only offers
- Professional Community
- Welcome pack

Yes
Yes
Yes

Corporate

Corporate

For medium to large organisations owning between 25 & 250 units of equipment

Annual Fee

£860 excl VAT
£2,580 excl VAT
£4,300 excl VAT

Two Year Fee

5% Multi-Year Discount

£1,630 excl VAT
£4,900 excl VAT
£8,170 excl VAT

Three Year Fee

10% Multi-Year Discount

£2,450 excl VAT
£7,350 excl VAT
£12,250 excl VAT

Qualification Points

2500 - 4499
4500 - 10,000
10,000

Service Discount

Applies on all services and repairs

20%
20%
20%

Unlimited Inbound & Return Shipping

Next Business Day

Included
Included
Included

Maintenance Allowance

Applied to full price service

£860 (1000 tokens)
£1720 (2000 tokens)
£2580 (3000 tokens)

Fast Track Servicing for EOS & Lenses

3 days
3 days
3 days

Fast Track Servicing for Video & Cinema

5 days
5 days
5 days

Backup Loans

Repair only

Upon request if service
time exceeded
Upon request if service
time exceeded
Upon request if service
time exceeded

CPS Priority Helpdesk

Yes
Yes
Yes

CPS community benefits

- Coaching Sessions
- Member only offers
- Professional Community
- Welcome pack

Yes
Yes
Yes

Onsite maintenance day

0
1
2

Technical Skills product training

Yes
Yes
Yes

Canon Camera

Thrive together

You’ll join a community of other like-minded
professionals that share, learn and network to keep you staying ahead.

FREQUENTLY ASKED QUESTIONS

  • What is CPS?

    Canon Professional Services is our long running dedicated support programme for Professionals and Businesses. It is designed to minimise downtime for everyone from the individual freelancer through to large corporate customers. Offering discounts on repairs, faster turn around time and maintenance allowance to keep your equipment at peak performance CPS is perfect partner for your business.

  • Who is eligible to register?

    Canon Professional Services is open to any individual registered as a business or any company who use Canon equipment for their image creation needs. To be able to subscribe to CPS Membership, company needs to have active Business Account with Canon. To set up Business Account, please request Business ID: https://businessid.canon-europe.com/b2bcustomers/s/login/SelfRegister?language=en_GB&source=itcg

  • In which countries CPS is chargeable?

    Countries that will be offering the full paid CPS Programme are:
    Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain (mainland only), Sweden and United Kingdom (mainland only).

  • What are Canon points and how do they work?

    The majority of Canon products related to photography or videography have points. Simply select your product during registration to find out its points. Once you have fully completed your product details, these points will be added to your account. Your total points from all products you register make up your membership level. A product’s points may reduce over time, and cannot be redeemed or exchanged.

  • What information do I need to subscribe for CPS?

    Subscription for CPS is based on your products registered on your Business Account, the more points accumulated the more options for CPS Tier are available.

  • My product points are greyed-out. What does that mean?

    Points are greyed-out when there are details missing and a product is not fully registered. Please edit your product registration and fill in all details (serial number, country of purchase, date of purchase and store purchased). Points will then be validated and contribute to your membership level.

  • How many points does my kit get me?

    Simply sign up and begin adding your products to find out how many points your kit could get you. You don’t have to finish your registration to discover how many points your equipment is worth - just come back later and finish off to receive your points.

  • Can I join CPS with little or no kit?

    You will start collecting points when you register products. You require a minimum of 500 points to be eligible to purchase a CPS Membership subscription.

  • Which Canon products can I register?

    We have over 3,000 Canon products eligible for registration - including most of our cameras, lenses, printers, and even accessories. Remember to add both old and new equipment, and even Canon products bought outside of your home country could give you points.

  • Where can I find a product’s serial number?

    You’ll find the serial number for your DSLR on the underside of your camera body, stamped on a sticker on the base plate. Lens serial numbers are located in several places on the lens model. Find out more about locating serial numbers on Canon products.

  • What is Fast Track? Is it guaranteed?

    'Over 130 of our Canon products are eligible for Fast Track turnaround servicing at our official Canon Professional Service Centres.
    'Fast Track' Turnaround Time is only eligible for products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points validated.
    Turnaround times are subject to a maximum of 3 products in servicing at one time per member, and does not include shipping time. For comparison purposes the standard, non-CPS turnaround time is approximately 10 days.
    Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts availability. However our Canon Professional Service Centres will endeavour to meet the target times listed. If for some reason your turnaround time cannot be met, you will be eligible for a courtesy backup loan depending on benefits of you Membership Tier.
    See Terms of Use for more information including how turnaround times are calculated.

  • Why is the Fast Track turnaround time for my video camera 5 days?

    The fastest turnaround time for all video products (Cinema EOS and X Series) is 5 days. This is due to the complexity of repairs, availability of parts, and necessary tools needed. If you are entitled to a 2 day (Platinum) or 3 day (Gold) turnaround, we endeavour to complete repairs in our fastest video turnaround time of 5 days. If the repair will take more than 5 days, Gold and Platinum members are entitled to a backup loan if needed.

  • How can I pay for my CPS Subscription?

    The Membership fee is charged in advance upon subscription. Payment can be done by card or bank transfer by due date indicated on the VAT invoice.

  • What if my payment has failed or there are issues with my payment?

    Please contact us via CPS Priority Support: canon.ie/pro/contact-canon-professional-support/

  • How can I upgrade or downgrade my CPS level

    In order to be able to upgrade Your CPS Membership Tier, you must have the required number of product points to be eligible to qualify for the relevant Tier. However, you can downgrade to any relevant Tier below your current level.

  • How can I cancel my CPS Subscription

    To cancel your CPS Membership, you must visit the Subscription page in Your Business Account and follow the instructions for cancellation.

  • Can I only use CPS in my home country?

    Full paid CPS Membership is valid in the following countries:

    Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain (mainland only), Sweden and United Kingdom (mainland only) and service membership benefits can be redeemed in any of our Canon Professional Service Centres located in France, Germany, Italy, Spain, Sweden and The United Kingdom.

  • When will I get my membership card?

    CPS electronic membership card will be available to download from the welcome email and CPS tab within Business Account.

  • Can I join CPS if I am a member in another global region outside of Europe, Middle East, or Africa?

    CPS is run separately for different global regions. However, CPS customers from outside of Europe, Middle East, and Africa are eligible for some services at Canon EMEA facilities and events, with a valid CPS membership card. Please note benefits from your home country may not apply in EMEA.

  • Can I enjoy benefits in other global regions if I am a member of CPS?

    If you have a CPS Subscription, you may be able to take advantage of Canon priority services outside of the participating countries by showing your valid digital CPS membership card. However, benefits may differ to benefits offered in your home region.

Need Help?

Our CPS support team is ready to answer your questions.
CONTACT CPS