On the tracking website it says my claim is being processed, what does this mean?
Once you receive an e-mail confirming your claim has been validated (up to 10 days after registering) it will be sent for payment. It can take up to 28 days from validation before your bank receives payment (although it most instances it is sooner). NOTE: it can take between 3 – 5 for some banks to process the payment and for it to show on your statement.
Below is an explanation of each claim status:
This status indicates that your application has been received and is currently being processed by our representatives.
This status indicates that data is missing. For example, the serial number provided is not valid or the proof of purchase does not show the date of purchase. The reason for this status is displayed under the 'Comments' section.
This status indicates that all data has been provided and the claim has been successfully validated, i.e. you don’t need to provide any additional information in relation to your claim.
This status indicates that the claim submission does not comply with the promotional terms and conditions. For example, the purchase was not made within the valid promotional dates. The reason for this status is displayed under the 'Comments' section. claim here and enter your claim reference number (this is on the top right of the confirmation email sent to you which you would have received when you submitted your claim).