A close-up of a Canon EOS 7D body showing the sensor inside

Canon Professional Service Centre

Why use Canon Professional Service Centres?

Canon Professional Service Centres (PSC) are service facilities owned by Canon. As the manufacturer of Canon products, we believe our customers deserve the best customer service and support.

Each Canon PSC has highly trained technicians, the latest tools and equipment and is a state of the art facility, all set up to provide a wide range of services across the Canon product range.

Repair

Please refer to our Repair Process to arrange your request.

In the event that your Canon Product Warranty period has expired or the nature of the fault is not covered by it, we offer a range of Chargeable Repair options (either Fixed Price Repair, Repair Limit or Time & Cost Quotation) depending on your product(s).

  • Fixed Price Repair: For selected Canon products we offer a fixed price repair option for faults caused by normal wear & tear. This fixed price will include the cost of all required spare parts, labour and return shipping. If the defect is found to be caused by other circumstances (i.e. impact or liquid damage) we will contact you to offer a Time & Cost Quotation.
  • Repair Limit: You can set a Repair Limit (i.e. maximum repair fee), prior to sending your Product(s) to a Canon Professional Service Centre, however a minimum value applies. This acts as your authorisation for us to proceed with the repair and no quotation will be provided. If the repair can be completed for a fee lower than the specified Repair Limit, you will only be charged the lower amount. The provision of a Repair Limit may result in a faster repair turnaround time for you and your repair will also not be subject to a rejection fee (applicable if you request a Time & Cost Quotation)
  • Time & Cost Quotation: You can request a Time & Cost Quotation, where following arrival at a Canon Professional Service Centre a technical diagnosis will be performed. We will then provide you with a quotation detailing the anticipated costs to repair your Product(s), which you will have the opportunity to either accept or decline, prior to any repair work commencing. Should you decline our quotation, a rejection fee may be applied to cover the cost of inspection.

All of our Chargeable Repair options are subject to our Terms of Service & Repair.

Services we offer

Products we cover

Canon Professional Service Centres handles a wide range of Canon products such as:

  • Cameras and Lenses (EOS, IXUS, PowerShot)
  • Video Cameras and Lenses(Cinema EOS, LEGRIA, XA/XF/ME series)
  • Broadcast Lenses
  • Pro Displays
  • Remote PTZ
  • Binoculars
  • Projectors
  • Other products (Zoemini, Calculators, Presenters etc.)

Please be aware that we may not offer certain services for some products, for example if spare parts are no longer available for it.

Contact Details

Our address:
Unit 160 Centennial Park
Centennial Avenue
Elstree
Hertfordshire
WD6 3SG

Tel: +44 (0)207 660 3510
Repair related issues only - for any other questions please visit our Support website for helpful information.

Canon Professional Services
Canon Professional Services

Opening Hours and Transport Links

Opening Hours: Monday to Friday 08.30 - 17.00

Closed on bank holidays.

Transport Links

From Elstree & Borehamwood take the 107 bus to Centennial Park

From Edgware take the 107 bus to Centennial Park

Nearest motor way link – M1

Find us on the map

Terms of Service & Repair

Before sending your product to a Canon Professional Service Centre, please read our Terms of Service & Repair.

COVID-19 information for our customers

Due to the COVID-19 pandemic, we are constantly adapting our ways of working to safeguard the welfare of our employees, customers and partners.

We are committed to ensuring that service & repair requests are being completed as normal. Our Canon Professional Service Centres and Canon Authorised Service Partners remain open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.

We would like to thank you, our employees and partners for your continued support.

Please keep visiting this page for more information. In case you need assistance, our telephone and email support service remains active, so please contact us.

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