During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.
With this in mind, following Government guidelines, Canon Professional Service Centres are operating with significantly reduced staffing levels and other employees are working remotely during this time to limit the risk of infection. At this time, the Canon Professional Service Centre continues to prioritise repairs for CPS members and Broadcast lens products received via courier delivery or at our customer reception by appointment only. There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.
Our Canon Authorised Service Partners remain open, however they may be facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance.
With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls & emails will continue to be handled as usual so please contact us. We will update you as the situation develops.
Opening Hours: Monday to Friday 08.30 - 17.00
Closed on bank holidays.
From Elstree & Borehamwood take the 107 bus to Centennial Park
From Edgware take the 107 bus to Centennial Park
Nearest motor way link – M1
The Canon Professional Service Centre offers a wide range of services and repairs across the Canon product range. This includes Digital Compact Cameras, DSLR’s, EF and L Series Lenses, Video, Pro Video/DSLR, Speedlites, Binoculars and Projectors.
If you have any questions which do not relate directly to a repair at the Canon Professional Service Centre, please visit our Support website for helpful information.
If you have sent your products to the Canon Professional Service Centre via a retailer, please contact the retailer directly with any enquiries.
Please note, we do not repair Office Products (Scanners, Printers, Faxes etc) at the Canon Professional Service Centre in Elstree. For Office Products, please find your nearest Authorised Service Partner.
Our repair costs are categorised as either Fixed Price or Parts & Labour, depending on the model. Please see the tables below to find the relevant guide price for your product.
Fixed Price Repair Service
Entry Level/Compact Camera/Speedlites/Lenses
The Fixed Price Repair service applies to Digital Compact cameras, Entry Level DSLR cameras, Speedlites and lenses.
Some Lenses & Speedlites are not covered by our Fixed Price Services and can only be repaired by a parts & labour Estimate.
|IXUS cameras||£52.00 - £104.00|
|PowerShot Range||£52.00 - £156.50|
|Entry Level DSLR||£104.00 - £182.50|
|Extenders||£52.00 or Estimate|
|EF-S Lenses||£78.00 - £182.50|
|Speedlites||£78.00 - £156.50|
The Fixed Price Repair service includes the following:
The Fixed Price Repair service is waived for:
Fixed Price Repair Service
|Lens Model||Fixed Price Repair cost|
|EF-S 17-85mm f/4.5-5.6 IS USM||£130.00|
|EF 50mm f/1.4 USM||£156.50|
|EF 35mm f/1.4L USM||£182.50|
|EF-S 17-55mm f/2.8 IS USM||£182.50|
|EF 24mm f/1.4L II USM||£182.50|
|EF 85mm f/1.8 USM||£156.50|
|EF-S 18-200mm f/3.5-5.6 IS||£130.00|
Parts & Labour Guide Price
Please note the prices listed below are approximate totals and do not include VAT or return Courier costs. A clean, check and 6-month Warranty are provided on all repairs.
|DSLR||CMOS Sensor||Shutter Assembly||Mirror Box||CF/SD Unit||Main PCB||DC-DC Converter||Rear LCD||Top Cover||Back Cover|
* If the SD unit requires replacement on an EOS 6D series, the Main PCB must be replaced as the SD unit is built into the Main PCB, therefore the same guide cost is shown for the SD Unit and Main PCB.
Parts & Labour Estimates
There is a £42.00 (including VAT) charge, if you do not go ahead with an estimate. However, if you proceed with the repair, the time taken for the technician to produce the estimate will be incorporated into the final repair cost.
Personalised Repair Cost
By providing us with a Personalised Repair Cost (Repair Limit), usually in the region of £300, instead of requesting a Parts & Labour Estimate, you can speed up your repair turnaround time * by 2 - 3 days and save the £42.00 (including VAT) estimate charge.
* For non-CPS customers the average repair turnaround time is 10 working days, subject to spare part availability.
For Maintenance and Upgrade prices please visit our new Service Menu here