In the event that you need to send us your Canon product for repair, the following terms and conditions will apply.
When you send a Canon product to the Service Centre you must:
Points to note:
Please do not send in with your product any memory card or other recordable media or accessory. Canon cannot accept any liability for loss or damage to such items. Canon (UK) Ltd., cannot be held responsible for any damage caused to a product being returned to our Service Centre for repair (whether under warranty, fixed price or other) other than caused by our proven negligence. We exclude any liability for any indirect or consequential loss, damage or expense. Our liability to you will not exceed the replacement value of the product being returned to our Service Centre for repair.
Turnaround times and payment:
We will endeavour to complete and dispatch repairs within 10 working days, subject to spare part availability. This does not include the day we receive the product(s). For DSLR products and lenses, we may be able to provide an express service of 3 working days for an additional charge. We may be able to offer a same day delivery on request and at an additional charge. Please ask us for details. All repair turnaround times and estimates are subject to spare parts availability. Canon shall not be liable for any loss whatsoever resulting from failure to meet such dates.
All prices quoted include spare parts, labour, return postage and VAT. If you send your product to us and then decide not to go ahead with the repair for any reason, then we will charge you for return postage.
In the case of estimates, an estimate refusal charge also applies for the examination and reassembly of the goods. We shall endeavour to re-assemble the Goods to the condition in which they were received but shall not be liable to the Customer for any loss or damage whatsoever resulting from failure to do so.
Products will only be returned on receipt of payment (by cheque, cash, Switch, Visa, or MasterCard), unless you have an account with us and we have agreed alternative payment terms in writing.
Fixed price service
Canon (UK) Ltd offer a fixed price repair service for some models, which applies to defects arising from:
The Fixed Price includes the following:
For some models there is no applicable fixed price, and once outside of their warranty period, repairs will be done on an estimate basis. If, upon examination, the defect is found to have been caused by any other circumstance, including, for example:
Canon (UK) Ltd will notify you, indicating the nature of the defect, whether or not repair is possible and if so an estimate for the cost of that repair.
Please be aware that we will endeavour to contact you if the final repair invoice changes by >10% from the original estimate.
Canon shall repair the Goods to the manufacturer’s specification. Workmanship and materials used by Canon in any repair of Photographic, Video or Digital products (whether under warranty, fixed price or other) are guaranteed for six (6) months, from date of repair to be free from defects under normal use. Our obligation under such repair guarantee is limited to repairing the original defects and subject to the equipment being accompanied by proof of repair by Canon – i.e. Canon repair reference number, together with detailed defect description. The repair guarantee is void if any repairs are undertaken by unauthorised Service Centres, or if the equipment is misused, neglected, damaged or if any defect arises from battery leakage and liquid damage. Canon may sub-contract all or part of the repair work.
Last Updated: 29th June, 2021