SPEAK TO OUR EXPERT
At Canon we have a dedicated team for our professional and business customers. We understand just how crucial your kit is for your business and we want to make sure you have the support you need at every step.
If your dedicated Segment Manager isn’t available or you have a technical query, then we are pleased to offer bookable video 1-2-1 meetings with our internal experts, free of charge.
LEADING IMAGING TECHNOLOGY FOR ANY BUSINESS
Canon’s dedicated Segment team are committed to supporting our professional and business customers. That means whenever you need advice or support, you can rest assured you are getting the very best, and importantly, tailored support for your requirements.
Being aligned to specific Segments enables the team to hold a wealth of experience of working together with the industry – meaning no query is too big or too small.
Below is just a selection of the industries in which our team specialises.
Education
We believe in encouraging creativity and visual storytelling in all areas of the curriculum. Learn more about how Canon are connecting students with industry through on-campus events, virtual masterclasses and mentorships.
Government & Public Sector
Canon's tough, compact weather-resistant cameras capture fine detail even in the most challenging environments and thrive in low light. Plus, our range of video cameras enables the capture and streaming of critical meetings, events or inspiring speeches with superb image quality and excellent reliability.
Industrial
Canon offers versatile imaging solutions that support companies in the industrial sector with digitisation and automation. With our precise inspection solutions and remote-controlled cameras, you can increase competitiveness with modern, cost-effective solutions.
Corporate
Canon's technology is used for optimising corporate communications for a whole host of organisations. Our high quality video cameras are crucial for effective corporate communications and ecommerce solutions.
Media
For agencies, media houses, and freelancers, Canon offers innovative solutions that meet the fast-paced world of modern reporting. With exceptional image quality and reliable technology, we empower them to capture compelling stories and newsworthy moments, which reach their audiences in real time.
Rental & Production
Production teams and rental companies benefit from Canon's comprehensive range of professional video cameras and accessories. Our flexible solutions offer not only outstanding image quality but also the versatility required for creative projects across live production, studio and virtual production environments.
BOOK A VIDEO 121 WITH OUR EXPERT
Our experts are both technical specialists and working photographers and filmmakers, meaning they have the technical know-how, as well as the practical experience to be able to guide you.
Have a technical query or require product support? Speak with one of our experts over video so they can show you how to get the most out of your kit.
Use our booking system below to book your appointment.
Frequently Asked Questions
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If you need help immediately and cannot wait for a video appointment to be scheduled, please contact us via our Live Chat. Unlike our video appointments, our live chat is accessible 8am – 6pm Monday to Friday, and 11am – 5pm on Saturdays. Access our Live Chat here.
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To start a live chat click on the chat icon in the bottom right-corner of the page (‘How can we help’) and select the topic which best reflects what you would like to discuss
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To book a video appointment click on the blue ‘Book appointment’ button and select the date and time you’d like to book. After selecting confirm please provide your name, email address and an overview of what you’d like to discuss with our expert. A confirmation email will be sent to the email address you’ve provided.
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For your appointment we recommend you have the piece of equipment you’d like to discuss with you set up and ready (if this is relevant for your call). Make sure you are in a well lit room so the agent can see you and your device is connected to the internet. If you need to ask our agent questions without showing them your product you can turn your video off, however if you need to show the agent a specific part of your camera or printer you will need to have the video switched on.
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For the best experience we recommend you use headphones with a microphone but you can still join the call without them.
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If you lose internet connection during your video appointment click on the chat link provided by our agent in the chat section of your call and this will enable you to speak directly with the agent so they can set the call back up. You can also find this link in your confirmation email.
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We will hold your appointment for 15 minutes. If you do not join the call after this time the appointment will be cancelled and you will need to rebook.
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If you need to reschedule or cancel your appointment you can do this via your confirmation email.
Contact Support
If your Canon product is damaged or experiencing a fault which you would like to discuss, please contact our service centre directly on 0207 660 0186 or via email on support@cuk.canon.co.uk as the call back team unfortunately is unable to assist you with product related issues.