E-mail support

If you have been unable to find an answer to your question, please complete the form below to e-mail your question to us.
Please provide us with as much detail as possible using the below fields.

Fields marked with a * are mandatory.

Your Product
Product category: *  
Serial number of the product:

Find here how to locate your serial number.


Your System
Operating system (OS):
How is your product connected to your computer?

Your Problem
Type of problem:
Problem detail:
Indicate the error code, if any:
Additional information regarding your problem. *  
Please, do not exceed 4000 characters.

Your Details

First name *
Last name *
E-mail address *
Confirm your e-mail address *
Phone number (numbers only)

By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone support option.


Important Notice!

Some Internet Service Providers may block replies, assuming they are unwanted messages. To ensure that you receive a response to your inquiry we recommend that you add canonsupport@teleperformance.de to your address book.