Consumer Product Support

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    Operating System Information

    Canon understands that our customers may often choose to upgrade their existing operating systems and technologies which may have been supporting previously purchased Canon products.

    Before doing so, Canon always recommends that our customers consider whether or not their Canon product will continue to function with the new intended upgraded operating system.

    In general, at the point of the launch of each new operating system, Canon will have already determined exactly which products will be supported and this will be communicated via our support websites.

    Canon takes those decisions in the knowledge that the production of drivers and software support comes at a direct financial cost. So, while Canon certainly respects our customer’s choice to decide to upgrade technologies, Canon cannot guarantee that older Canon products will continue to be supported by the new operating system.

    Windows Compatibility

    To view the compatibility of your product with your Windows operating system, please select your product and use the filters to tailor your selection as required. If your product is supported, you can download and install the driver. You will also be able to view other available content such as software, user manuals, firmware and FAQs.

    Announcements

    27 July 2015

    Windows 10 Information

    Microsoft have announced that Windows 10, the new version of their operating system, will be released on 29 July 2015. This will be a free upgrade for current users of Windows 7, Windows 8, Windows 8.1 and Windows Phone 8.1 devices. For more detailed information about the Windows 10 update process, please visit the Microsoft Q&A page

    To view your product's compatibility status with all operating systems including Windows 10, please select your product and use the filter to select your desired operating system.

    24 June 2014

    Are you planning to upgrade your product from Windows XP to a newer version of Windows?

    18 October 2013

    Windows 8.1 - Compatibility information for i-SENSYS, imageRUNNER, iR, imageRUNNER ADVANCE and imagePRESS

    Mac OS X Compatibility

    To view the compatibility of your product with your Mac OS X operating system, please select your product and use the filters to tailor your selection as required. If your product is supported, you can download and install the driver. You will also be able to view other available content such as software, user manuals, firmware and FAQs.

    Announcements

    5 November 2014

    imageRUNNER, imageRUNNER ADVANCE and imagePRESS Compatibility Information

    Linux Compatibility

    PIXMA Printers and All-In-Ones, Scanners, i-SENSYS Laser Printers and All-In-Ones, Laser Fax Machines & Personal Copiers

    Canon currently only provides support for PIXMA products and the Linux operating system by providing basic drivers in a limited amount of languages.

    These basic drivers may not encompass the full range of functionalities for all printer and all-in-one products but they will allow basic printing and scanning operation.

    Linux drivers are not supplied as part of Canon’s installation CD-ROM and these are instead made available via our support area. Please select your product and filter the results based on language and operating system.

    Canon does not offer specific after care support for Linux related issues beyond the provision of the initial drivers.