Canon assumes responsibility for the recycling and recovery of raw materials from genuine Canon cartridges which customers return using this programme.  Consideration for the environment goes into every aspect of design, beginning with the selection of materials and their configuration into products right through to the re-processing of used cartridges.

What are the benefits to you?

• Free recycling of your empty Canon inkjet cartridges.
  

• Full regulatory compliance: All agents used by Canon hold the required licenses, giving you the peace of mind that your waste is being dealt with in the appropriate way.
  

• No cartridge returned through this programme ever goes to landfill.
  

• The recycling process enables parts and materials from the empty cartridge to be re-utilised in the production of new cartridges.
  

• By recycling your genuine Canon cartridges with us you help ensure a closed loop system and minimise our use of raw materials.

Quick Links

Canon Inkjet Cartridge Recycling Programme - Terms and Conditions

Your participation in and use of the Canon Inkjet Cartridge Recycling Programme and Canon’s supply of the relevant services are governed by Canon’s Terms and Conditions. The general disclaimer is incorporated in these terms and conditions by reference and forms an integral part hereof. The general disclaimer can be printed and accessed by clicking on the link above as well as via the link at the bottom of Canon’s website.

In accordance with the applicable Terms and Conditions of use referred to above, Canon will not use the personal data provided by you in relation to the Canon’s Toner Cartridge Recycle Programme for marketing purposes or to inform you about other products and services.

Please note that you may only use Canon Inkjet Cartridge Recycle Programme to return empty genuine Canon inkjet cartridges. Without prejudice to Canon’s other rights in case of breach of any provision in these terms and conditions Canon has the right to reject any further participation in and use of Canon Inkjet Cartridge Recycle Programme and Canon may stop the supply of the relevant services immediately. Furthermore Canon reserves the right to claim compensation in case of breach of any of these terms and conditions.

Acceptable Cartridges

The following cartridges may be returned to us for recycling. Unfortunately we are unable to accept large format inkjet cartridges in this programme.

If you are sure you have a genuine Canon inkjet cartridge but it is not on the list above, please contact us using our feedback form and we will advise you if it is accepted within the recycling programme.

Canon Inkjet Cartridge Recycling Program Form  

FAQs

You may have some questions about our inkjet cartridge recycling programme. The questions below are the most frequently asked questions and we hope they satisfy your need for more information.

Can I return more than one inkjet cartridge at once?

The postage envelopes that we issue for the return of Canon inkjet cartridges are designed to hold multiple cartridges. Depending on the cartridge that you have, we estimate you can return between 5 and 10 cartridges per envelope. We would appreciate it if you could send at least five cartridges in each envelope.

Can I return non-Canon inkjet cartridges?

Only genuine Canon-manufactured inkjet cartridges can be returned to Canon for recycling. If you have non-Canon cartridges please contact the manufacturer or the place of purchase for recycling information and options.

Does Canon offer a recycling service for other cartridges (e.g. toner cartridges or toner bottles)?

Canon has a recycling service for its toner cartridges. To return your Canon toner cartridges, please click on this link www.canon-europe.com/recycling. For toner bottles the policies and procedures vary from country to country and we recommend that you contact your national Canon office for more information.

How are the inkjet cartridges recycled?

The inkjet cartridges are sent to a recycling facility where the cartridges are unpacked and then mechanically crushed into small pieces. The crushed elements of plastics and metals are then separated before being recycled.

How do you use and store my personal data?

We only capture the data needed to be able to post the return envelopes to you. All data is managed and stored in line with the Data Protection Act and is deleted after 60 days. Your data will never be used for any purpose other than for the inkjet recycling programme.

I can’t get the cartridge out of the printer.

Please refer to your printer user guide, or contact the Canon help desk for technical support. http://www.canon-europe.com/Support.

I don’t want to wait until I have five cartridges. Can I send just one at a time?

Canon’s inkjet cartridge recycling programme has been set up to reduce waste and re-use resources. We value your support for the recycling programme and it will help us minimise the carbon footprint of this service if at least five cartridges are returned per envelope.

My cartridge is leaking – can I still send it to you?

The inkjet cartridge recycling programme is designed for empty Canon cartridges only. While there may be remnants of ink left in the cartridge, this is acceptable and the envelopes are designed to prevent leakage. However, if your cartridge is not empty or is leaking large amounts of ink, we regret that this is not suitable for the recycling programme. In this case, please dispose of the cartridge in a safe manner within your normal waste streams.

The inkjet recycling website is not appearing properly on my screen.

The cartridge recycling site is developed to work with browser versions such as Internet Explorer 6 or newer, Firefox 3.5 or newer, Google Chrome and Safari 5 or newer. JavaScript support needs to be enabled. If you are having technical problems generating an envelope request, you may request a return envelope through our feedback form.

What inkjet cartridges does Canon take back?

All genuine Canon inkjet cartridges from our PIXMA devices can be returned to Canon. Unfortunately we cannot accept large format ink cartridges. If you have these cartridges, please contact your local Canon office to find out the recycling options that are available in your country.

Why can’t I send other (non-Canon) cartridges to you, as you have an established recycling programme?

Our inkjet cartridge recycling programme is provided for the return of genuine Canon inkjet cartridges only. We cannot accept cartridges from other manufacturers because we could not confirm the composition of the materials and inks used in order to remain legally compliant. Please contact your cartridge manufacturer for further information on the recycling services they provide.

Why can’t I find my country in the list?

We regret that Canon is not yet offering a return solution for inkjet cartridges in your country. Please dispose of your inkjet cartridges through your local recycling facilities.