Contact Support

Following the new measures and restrictions put in place by the Government we would like to confirm that the site where you would like our Service Engineer to visit is COVID-19 secure, which means:

  • You have carried out a COVID-19 risk assessment and shared results with the people who work there
  • You have cleaning, handwashing and hygiene procedures in line with guidance
  • You have taken all reasonable steps to help people work from home 
  • You have taken all reasonable steps to maintain a 2m distance in the workplace 
  • Where people cannot be 2m apart, you have done everything practical to manage transmission risk

We will attend your site, with the above taken into account. If any of the above criteria has not been met, please inform us as soon as possible.

We thank you for your understanding during these challenging times.


Please be aware that the Canon Group Company Axis Communications are now responsible for the servicing and support of Canon network cameras. If you need assistance with your network camera please contact Axis Communications.

For all other business products please contact us either by telephone or via the email addresses below for assistance with your product or query.

Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query.


For General Product Support:
Before calling us, please read the below information:

  • If you are encountering equipment issues due to an extended period of reduced or non-usage, you may wish to visit our Returning to work page for useful tips on how to resolve some common problems.

  • For information regarding cleaning your machines, please visit our Cleaning Guidelines for advice.
Call us on 0844 892 0844* - Monday to Friday: 08:00 - 18:00
  • To assist us, please have the serial number of your device ready.

If you need help locating your serial number, please visit the how to find your serial number page.

For the following Wide Format Products (ColorWave, PlotWave, Arizona, Colorado) and Commercial Print continuous feed and inkjet products (ColorStream, JetStream, VPi300/200):
Call us on 0870 240 5134* - Monday to Friday: 08:30 - 17:00
Prior to contacting Canon support, you may wish to visit their support site which contains product specific drivers, software, manuals and other useful content that may assist you with your query.

  • To assist us, please have the serial number of your device ready.
  • Please also have a copy of your proof of purchase ready if your call relates to service assistance within the warranty period (where applicable).

Or send us an email:
General product support queries can be sent to uk@support.canon-europe.com.

Please include the below information to ensure we can assist you as soon as possible:

* Calls charged at geographical local rates dependent on your call plan and service provider. For exact charges, please check with your service provider.

Please note, any information supplied in the email will be used solely to resolve your query. Your personal details will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.

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