Contact Support

Following the new measures and restrictions put in place by the Government we would like to confirm that you have met the following criteria at the site where you would like our Service Engineer to visit:

•    The task is deemed essential and cannot be produced via an alternative device
•    Social distancing is applied 
•    There have been no cases of infection/contagion
•    Measures and actions have been put in place to limit the risk of infection
•    Guidelines from the authorities are upheld
•    There are no quarantine cases
We will attend your site, with the above taken into account.  If any of the above criteria has not been met, please inform us as soon as possible.

We thank you for your understanding during these challenging times.

Please be aware that the Canon Group Company Axis Communications are now responsible for the servicing and support of Canon network cameras. If you need assistance with your network camera please contact Axis Communications.

For all other business products please contact us either by telephone or via the email addresses below for assistance with your product or query.

Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query.

For General Product Support:
Call us on 0844 892 0844* - Monday to Friday: 08:00 - 18:00
  • To assist us, please have the serial number of your device ready.

If you need help locating your serial number, please visit the how to find your serial number page.

For the following Wide Format Products (ColorWave, PlotWave, Arizona, Colorado) and Commercial Print continuous feed and inkjet products (ColorStream, JetStream, VPi300/200):
Call us on 0870 240 5134* - Monday to Friday: 08:30 - 17:00
Prior to contacting Océ support, you may wish to visit their support site which contains product specific drivers, software, manuals and other useful content that may assist you with your query.

  • To assist us, please have the serial number of your device ready.
  • Please also have a copy of your proof of purchase ready if your call relates to service assistance within the warranty period (where applicable).

Or send us an email:
General product support queries can be sent to

Please include the below information to ensure we can assist you as soon as possible:

* Calls charged at geographical local rates dependent on your call plan and service provider. For exact charges, please check with your service provider.

Please note, any information supplied in the email will be used solely to resolve your query. Your personal details will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

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