eMaintenance - Device Connection

This is our Connectivity Hub, where you will find essential information and comprehensive how-to guides to assist you in connecting your devices. Unlock smart, remote diagnostics, and data-driven insights designed to enhance your business operations and drive efficiency.

Overview

eMaintenance is a solution that handles time-consuming tasks relating to device management and administration. Automated meter readings, remote diagnostics, instant event notifications, enhanced consumables management and streamlined device deployment all help your business become more efficient.


If your device/server stops communicating with eMaintenance, the interruption means we are unable to capture accurate meter reading data, trigger automatic consumables replenishment or provide proactive support services for your device, causing disruption to your services.


To help resolve any connection issues, please click on the image that matches your device's control panel for further guidance.

Control Panel Selection

Please click on the image that matches your device's control panel

Control Panel Option 1

Communication Test Video Tutorial

There are two communication methods. Please watch this video for guidance on the current communication method. If the first video does not align with what you are seeing, please watch the second video for the legacy communication method.

For a downloadable step-by-step guide click here
For an on screen guide click here

Control Panel Option 2

Communication Test Video Tutorial

There are two communication methods. Please watch this video for guidance on the current communication method. If the first video does not align with what you are seeing, please watch the second video for the legacy communication method.

For a downloadable step-by-step guide click here
For an on screen guide click here

  • Below are the steps to perform a communication test on your Canon imageRUNNER Advance DX


    1. Press the 123 Key

    Step 1


    2. Select Monitoring Service from the menu

    Step 2


    3. Press the Communication Test \ Comm. Test button.
    (This may vary depending on the software version of your device. You will see one of the 3 screens below)

    Step 3a Step 3b Step 3c

    4. If you get a Start Test Button, please press it and then press Yes to perform your communication test.
    On some devices you will not need to do this in which case skip to Step 5

    Step 4a Step 4b

    5. Your communication test will now be performed and whilst this is happening you will get one of the following screens.

    Step 5a Step 5b

    6. Once the communication test is completed you will get a message saying Communication was Successful \ Communication Test Result > All Succeeded.

    Step 6a Step 6b

    7. If you get any errors, you will need to contact your IT department to ensure that your device is allowed to communicate with Canon.

    Step 7a Step 7b

eMaintenance FAQs

  • Follow these steps: Take a note of the error code for reference

    Check the device is connected to your network, either by cable or WIFI

    If you can print to the device and your computer isn’t connected directly to it with a cable, it’s on the network

    Contact your organisations IT support and confirm the device has access outside of your network to talk to us, they will need the details in the next question “I need the details of the URL’s that are used by the device to communicate to eMaintenance”

  • Cloud Connection Agent (CCA) is our latest communication method which works on most of our current portfolio

    CCA
    hbp-ec1l.srv.ygles.com – Port 443
    kinesis.eu-central-1.amazonaws.com – Port 443
    cognito-identity.eu-central-1.amazonaws.com – Port 443
    a2etju7iem1tgc-ats.iot.eu-central-1.amazonaws.com – Port 443 or 8883
    rgt.srv.ygles.com – Port 443
    camapi.srv.ygles.com – Port 443
    camapi-ec1.srv.ygles.com – Port 443
    hbpm-ec1l.srv.ygles.com – Port 443

    Remote Device Management Service (RDMS) is our communication method to ensure device firmware is kept updated

    RDMS
    device.c-cdsknn.net – Port 443
    device02.c-cdsknn.net – Port 443
    a02.c-cdsknn.net – Port 443

    Embedded Remote Diagnostic Service (eRDS) is our legacy communication method

    eRDS
    b01.ugwdevice.net – Port 443

    Click here to download “Information Security with Canon eMaintenance”. This provides technical information about eMaintenance.

  • Click here to download our “Information Security with Canon eMaintenance” document.

  • Please contact our Customer Support Centre, where our representatives will collect your details and connect you with the appropriate team to facilitate the setup process.

  • Please contact our Customer Support Centre, where our representatives will collect your details and connect you with the appropriate team to facilitate the setup process.

  • If the no tenant is registered message is seen when a communication test is carried out, the device has not been registered to the local sales company. Please contact your local sales company to obtain the required key. This can then be entered into the device and a communication test will be carried out at the same time. Please watch the video for further details.

Self-Service Portal

Data-Driven Decision Making in progress

Our Self-Service Portal is designed to simplify your experience by providing a seamless way to manage your account and products. Through the portal, you can create and track support tickets, submit meter readings, request product relocation or removal, and update your account and product information. Additionally, you can raise account-related queries, ensuring efficient and convenient support at your fingertips.

Click here to login or register

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