Once you’ve been enrolled on a PIXMA Print Plan, you have complete control over your subscription through your Canon Account. You can check your print usage, see billing, and upgrade, downgrade or cancel your subscription.

You can still activate your PIXMA Print Plan subscription, even if you placed your order some time ago.

1. You’ll need to have genuine Canon ink cartridges installed. This can be either the starter cartridges that were supplied with the printer or regular cartridges.
2. Make sure your printer is connected to a Wi-Fi network.
3. Head to the PIXMA Print Plan activation page to start the activation process.

You can upgrade or downgrade your plan at any time, depending on your needs.

You can upgrade or downgrade from the My Plan tab:

1. Log in to your Canon Account.
2. Go to the [Subscriptions] tab, and click [View/Edit Subscription].
3. Below the monthly summary section you can see the My Plan tab, which will show you your upgrade/downgrade options.

Keep in mind that when you upgrade, you will have access to your higher page limit straight away. When you downgrade, the lower page limit will go into effect at the end of the current billing month.

Unused pages are rolled over automatically up to one month. However, if choose you to upgrade or downgrade the rollover will reset with your new plan.

When you cancel your PIXMA Print Plan subscription your subscription will finish at the end of the current billing period.

You will not be able to activate a new plan until the first one has finished. Once the current billing period finishes, you can go ahead and activate your new plan.

By accessing your Canon Account, you can check your current subscription end date under the monthly summary section of the My Plan page.

When you cancel your PIXMA Print Plan subscription, the cancellation goes into effect at the end of the current billing month.

Once the final billing month ends, you will receive your final bill. The final bill may contain overage charges if you have exceeded your page allowance during the previous billing month.

If you continue to be billed after that point, please contact us for further assistance.

No, Canon will not be able to see what you’ve printed. We will only monitor your print usage so that we can send you ink whenever you start running low, based on the plan you choose.

Yes, you can cancel your print plan at any time as there are no long term or yearly contracts. However, your subscription will finish at the end of your current billing period. Simply log in to your Canon Account and click on [Subscriptions]. Next, select your subscription then click on [Settings]. Scroll down the page then click on the [Cancel Subscription] button. Once you’ve cancelled your print plan, you can still use your printer, but to print you will need to buy non-subscription inks.

Once the billing cycle ends, the cancellation cannot be reversed.

You should find the [Cancel Subscription] button under the [Manage Subscription] tab:

1. Log in to your Canon Account.
2. Go to the [Subscriptions] tab, and click [View/Edit Subscription].
3. Click on the [Manage Subscription] tab.
4. Click on the [Cancel Subscription] button at the bottom.

Please verify that the shipping and billing details are accurate.

If you continue to have issues, please contact us for further assistance.

There are a few things we can try to resolve this:

1. Log out of your Canon Account.
2. Reset your browser data (clear your browser cache & cookies.)
3. Restart your browser.
4. Try a different device or browser, if available.
5. Log back in to your Canon Account & go to the [Subscriptions] tab.

Check if your billing/shipping addresses and payment method can now be edited. If the problem still persists, please contact us for further assistance.

Please verify that the shipping and billing details are accurate.

If you’re having issues downloading your invoices, there are a few tricks you can try to resolve this:

1. Make sure your plan is Active under the [Subscriptions] tab of your Canon Account.
2. Check if there are invoices available under the [Bills & Usage] tab. Choose a billing month, click the ‘Monthly Invoice’ dropdown button & click ‘Download Invoice’.
3. If you’re still having issues:
1. Log out of your Canon Account.
2. Reset your browser data (clear your browser cache & cookies.)
3. Restart your browser.
4. Try a different device or browser, if available.
5. Log back in to your Canon Account and try again.



If the problem persists, please take a screenshot of your [Bills & Usage] tab and contact us for further assistance.

All pages printed on your PIXMA Print Plan printer, regardless of size or ink coverage, are considered as one printed page. Printing on both sides of the page will be counted as two pages.

Each month you can print a set number of pages according to your plan. Any unused pages that you do not print, are then rolled over to the following month.

If you exceeded your page allowance during the current billing cycle, an overage charge is applied to any extra pages printed over your plan. This will be visible in your next invoice. We'll charge you £0.10 for every additional page you print outside your allowance.

If you received an unexpected charge, check your inbox or spam folder for an overage notification email. You may have exceeded your page allowance during the previous billing month and overage will incur a charge per extra page printed. Any extra pages printed over your page allowance will incur an overage charge.

You can also go to the [Bills & Usage] tab in your Canon Account to download and check your invoices.

If you continue to have concerns, please contact us for further assistance.

Keep in mind that page usage will start being counted right away once the subscription is activated.

If you activated with Starter cartridges, pages printed with these installed will count towards your monthly page usage.

If you feel that the page count or overage information you see seems wrong, please take a screenshot of your monthly summary and contact us for further assistance.

You can find page usage count and overage information in the Monthly Summary section of your subscription overview:

1. Log in to your Canon Account.
2. Go to the [Subscriptions] tab and click [View/Edit Subscription].
3. You will find the monthly summary section at the top of the subscription overview page.

No, with the PIXMA Print Plan we will monitor your usage and ink levels. New PIXMA Print Plan ink cartridge(s) will be provided as your ink level gets lower and the printer will prompt you when to change the cartridge(s). There is no need to order or lookup the cartridge type.

You must keep your PIXMA Print Plan printer connected to the internet so that your printer’s ink levels are consistently monitored.

The PIXMA Print Plan cartridges are ink cartridges specifically designed for PIXMA Print Plan printers, and they will not work in non-PIXMA Print Plan printers. PIXMA Print Plan cartridges only work while subscribed to a PIXMA Print Plan, see terms of service for specification and cartridge restriction.

If ink levels are low but you have not yet received replacement inks, check the following:

• Check that your ink levels are low enough (inks are only sent out once current ink levels are almost depleted.)
• Make sure your printer is connected to a Wi-Fi network.
• Make sure you have both subscription cartridges installed in your printer.
• Check the [Upcoming Delivery] tab of the subscription main page in your Canon Account.

For further information, please contact us.

Your PIXMA Print Plan subscription can be activated using either the starter cartridges which were supplied with the printer, or regular Canon ink cartridges.

If you no longer have your starter cartridges, you can still activate using the regular Canon ink cartridges installed in your printer.

If you do not have regular Canon ink cartridges available, please contact us for further assistance.

Simply ensure you have the starter cartridges or genuine Canon ink cartridges installed and head to the PIXMA Print Plan activation page to start the activation process.

If you signed up for a PIXMA Print Plan subscription, you will receive welcome kit inks. However, if you have not received your welcome kit inks, please check that you received an order acknowledgement email from us when you signed up for your plan.

Once the order is shipped you will also be notified by email, including shipment info and tracking number.

Check your tracking info online.

If you are still having issues, please contact us for further assistance.

If your PIXMA Print Plan subscription has been activated and you get a 1651 support code, check the following:

• Check that you have matching subscription cartridges installed.
• Check that your printer is connected to the network by printing the network settings (check your printer user manual for info on how to print the network settings pages.)
• Make sure that the plan was successfully activated, by logging into your Canon Acount and checking the status of the subscription under the [Subscriptions] tab.

If your PIXMA Print Plan subscription has not been activated and you get a 1651 support code, this can happen when subscription cartridges are installed in the printer before the PIXMA Print Plan is activated. After purchasing the plan you must activate the subscription in order to use the welcome kit inks. You should first activate your plan using either the starter cartridges supplied with the printer, or regular Canon ink cartridges.

Once the plan is active, you can install subscription cartridges (such as the free welcome kit cartridges) without getting a 1651 error.

If your issue persists, please contact us for further assistance.

Detailed troubleshooting for print quality issues can be found on the support page for your PIXMA printer model. If the issue persists, feel free to contact us for further assistance.

If your printer has a screen, you can tell if it is connected to a Wi-Fi network at a glance by looking for one of the following icons:

However, connection to a Wi-Fi network doesn’t necessarily mean your printer has internet access. To be sure, please consult your printer’s manual for guidance on how to print the network settings. You can also find information about checking your printer’s connection status in your online user manual.

To ensure that your plan was successfully activated, log into your Canon Account and check the status of the subscription under the [Subscriptions] tab.

If your plan seems to be in-active or suspended, please print a copy of the printer network settings pages and contact us for further assistance.