Contact Support

Contact Canon UK Support By Phone

Call us on:

+44 (0)207 660 0186

Available:

Monday - Friday

08:00 - 20:00 (excluding bank holidays)

To check the status of your cashback claim please use our online portal.

For all other queries visit the cashback page.

Calls charged at geographical local rates dependent on your call plan and service provider. For exact charges, please check with your service provider.

To assist us, please have the following information ready:

Exact product name
Serial number of your device ( how to find your serial number )
Operating system installed on your computer ( how to identify your operating system )
Reference number of any previous contact with our helpdesk

Contact By Email

Please complete each numbered section below in order, this is to ensure we collect as much information as possible.

Fields marked with a * are mandatory.

1. Your Product

Product category:*

Product Range*

Series:*

Model:*

Serial number of the product (optional):

50/50

Find here how to locate your serial number.

2. Your System

Operating system (OS):*

How to identify your Operating System

How is your product connected to your computer?

3. Your Problem

Type of problem:*

Problem detail:*

Indicate the error code, if any:*

50/50

Please include as much information about your query as possible, including any troubleshooting you have already performed*

4000/4000

4. Your Details

First name*

Last name*

E-mail address*

Confirm your e-mail address*

Phone number (numbers only)

Country*

Other country*

Preferred language*

By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone support option.

Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.

Thank you, your email has been successfully sent to Canon customer support!

You will shortly receive an automated e-mail to confirm the receipt of your request and an agent will aim to respond within 4-5 working days.

Some Internet Service Providers (ISPs) may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry we recommend that you add donotreply@support.canon-europe.com to your address book.

Should you not receive a reply within 4-5 working days, we would kindly ask you to check for our message in related folders such as 'Junk', 'Bulk', 'Unknown', 'Trash' or 'Spam'.

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