Contact Us

Please be aware that the Canon Group Company, Axis Communications are now responsible for the servicing and support of Canon network cameras. If you need assistance with your network camera please contact Axis Communications.
For all other consumer products please contact us either by telephone or via the email form below for assistance with your product or query. Prior to contacting us, you may wish to visit our web support area which contains product specific drivers, software, user manuals, firmware, FAQs and other useful content that may assist you with your query

Contact Canon UK Support By Phone

Due to unseasonal high demand, we are currently experiencing longer than usual waiting times on the phone and delays in our ability to respond to your questions online. 
We apologise to all our customers for any inconvenience caused by these delays. and would ask for your patience please.  We are working hard to rectify the situation and improve response times as soon as we can.
Call us on:
+44 (0)207 660 0186
Available:

Monday - Friday

08:00 - 20:00

Saturday

9:00 - 18:00

Sunday & Public Holidays

10:00 – 16:00


Calls charged at geographical local rates dependent on your call plan and service provider. For exact charges, please check with your service provider.

To assist us, please have the following information ready:


CPS (Canon Professional Services) Members

Contact CPS Priority Support 

Monday - Friday 08:30 - 17:00


  • Please have your CPS membership number ready

For more information about CPS membership please view our CPS page.

Contact By Email

Please complete each numbered section below in order, this is to ensure we collect as much information as possible.

Fields marked with a * are mandatory.

1. Your Product

50/50

Find here how to locate your serial number.

2. Your System

How to identify your Operating System

3. Your Problem

50/50
EOS Error Codes
PIXMA Error Codes
4000/4000

4. Your Details

By submitting this form and providing your e-mail details, you are accepting the website’s Terms and Conditions and agree to Canon Customer Support contacting you by e-mail. If you do not agree with this, please use the Telephone support option.

Please note, any information supplied on the form above will be used solely to resolve your query. Any personal details supplied on the form will not be used for marketing purposes or to inform you of other products and services that may be of interest to you.

Important Notice!

Some Internet Service Providers may block replies assuming they are unwanted messages. To ensure that you receive a response to your enquiry, we recommend that you add donotreply@support.canon-europe.com to your address book.