I have a total confidence, not only in all the products, but also in the service."
Production Print Services
End to end production print services that maximise uptime, control costs and keep your business moving from first assessment to secure decommissioning.
Why organisations choose Canon for production print
When you choose Canon, you’re choosing more than just award-winning hardware and software products. From deploying new technology to disposing of old devices, we have the experience and expertise to help you increase productivity.
People
Over 160 dedicated service experts more than 90% field based backed by remote specialists who understand your day to day reality.
Partnership
We work collaboratively to understand your business goals first then design the right mix of technology, services and support around them.
Expertise
With 80+ years of experience and continuous investment in R&D, you get proven technology, deep domain expertise and best practice processes baked into every engagement.
Production Print Services & Lifecycle Support
Discover Canon Production Services: expert consulting, implementation, support and secure lifecycle management to boost print performance and maximise ROI.
Discovery Services
Understanding the current status of your printing infrastructure is the foundation for developing an effective print management strategy.
We can help you in identifying potential improvements to support cost reduction, productivity and efficiencies, as well as environmental and security best practices.
We can help you in identifying potential improvements to support cost reduction, productivity and efficiencies, as well as environmental and security best practices.
Consulting and Design Services
Whether it is developing something new, building new ways of doing things or adding to what they already have, the Solution Consultancy and Design Service aims to support the customer.
Implementation Services
Implementing a new business solution can be a complex and high-risk task. Canon’s implementation services are designed to help quickly and efficiently deploy a solution to a user-accepted standard.
Project Management Services
To successfully support you through your transition to an improved solution environment, we provide project management in accordance with agreed parameters. This will include time, quality and cost control, as well as coordination with your key stakeholders to ensure effective project completion.
Communications and Training Services
As a Canon customer, you get access to our central portal for device guides, videos and knowledge articles to assist end users & reduce IT burden. We can provide a range of training programs, most of which can be customised based on your requirements.
Support and Manage Services
We offer a range of services to suit various business requirements and reduce any negative impact on your processes. Whether that is pre-configuration of devices, bespoke configurations, an on-site session with our technician, or working with your IT team to configure and connect to your IT environment, we have them all available.
Device Maintenance & Support Services
Canon’s device maintenance and printer control support helps to optimise the availability and quality of the printing production fleet, while proactively measuring to keep maximum production uptime. It reduces the burden on resources with ongoing tool-based support and outsourcing everyday management and maintenance to Canon.
Canon Software Support
The Canon Software Support Service aims to minimise business disruptions by providing expert technical support to deal with software performance issues, thus safeguarding software investments by ensuring access to the latest software releases.
Installation Services
We provide a comprehensive range of installation services tailored to meet diverse business needs while minimizing disruption to your operations. Our offerings include pre-configuration of devices, bespoke configurations, on-site sessions with our engineers, and fully project-managed implementations, depending on the product type and customer requirements.
Security Services
Companies are responsible for the collection, processing, and storage of their customers’ personal data. This includes data residing in printing devices.
We offer a range of value-added services for information security designed to maintain data compliance, protect sensitive data and reduce the risk of data breaches.
We offer a range of value-added services for information security designed to maintain data compliance, protect sensitive data and reduce the risk of data breaches.
Download the Production Print Services Catalogue
Understanding the current status of your printing infrastructure is the foundation for developing an effective print management strategy.
For more than 10 years, our collaborative partnership with Canon has been integral to our success as an aspirational council, making a difference to people in our local community"
Frequently Asked Questions
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We provide end-to-end production services including discovery assessments, consulting and solution design, implementation, project management, training, remote monitoring, device maintenance, software support, security services, sustainability services and responsible decommissioning.
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Our Discovery Services assess your current print infrastructure, IT service management processes, security posture and sustainability opportunities. We provide detailed reports with recommendations to improve efficiency, reduce costs and align your print environment with business goals.
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Our Implementation Services ensure a smooth, governed rollout of your new solution. This includes device configuration, software integration, automated workflows, project coordination and user acceptance testing (UAT) to minimise disruption and accelerate adoption.
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We offer comprehensive Support and Manage Services, including:
• Remote monitoring and automated meter readings
• Consumables management and smart replenishment
• Remote and on-site technical support
• Preventive maintenance
• Firmware and software updates
Our award-winning contact centre and certified engineers ensure rapid issue resolution. -
PRISMAservice is Canon’s remote service platform, providing proactive monitoring, automated consumables management, firmware updates, and performance optimisation for connected production print devices. It helps maximise uptime while reducing administrative workload.
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Our Security Services follow the recognised CIA triad framework (Confidentiality, Integrity, Availability). We offer secure data erase services, hard disk handover options and compliance documentation to protect sensitive information stored on print devices.
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Yes. We provide recycling services for toner bottles, cartridges and waste toner, alongside ethical decommissioning of end-of-life devices. Our services support circular economy initiatives and help organisations reduce environmental impact.
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Our services support commercial printers, in-house print rooms, creative agencies, CAD and graphics environments, industrial print applications and organisations with high-volume or specialist print requirements.
Explore Canon's Industry Leading Production Print Portfolio
High performance devices across Professional Print, Commercial Print and Wide Format to meet every production environment need.
From a production point of view, the varioPRINT iX3200 is brilliant. We can even have a mix of printing stock, with various weights and colours, all in one run."