Discovery and Design Services

Each Managed Services solution typically starts with one of our assessment services which provide a detailed analysis of your print and scan infrastructure, with optimisation recommendations, while our design services help you optimise your technical solutions.
  • Assessment Services

    Our assessment services provide detailed analysis of your infrastructure for efficient printing and scanning.

    Discovery Assessment:
    A detailed, remote analysis of efficiencies and improvements that can be made to your print and scan infrastructure.

    As part of the audit, Canon provide reports that include best practice recommendations and any optimisation opportunities, giving a clear baseline for decision making. This report includes:

    • A breakdown of print assets
    • Volume analysis
    • Black and white versus colour breakdown
    • End-user print behaviours (optional)
    • Identification of potential financial optimisation areas

    Discovery Assessment Advanced
    As the standard assessment but in addition it covers:
    • Total Cost of Ownership (TCO) and environmental calculations
    • User behaviour survey along with stakeholder feedback
    • Fleet optimisation to ensure that, where possible, capacity and functionality are within end-users’ reach

    IT Service Management Discovery Assessment
    A high-level analysis on your current IT Service Management processes around Managed Print Services, providing conclusions and recommendations for further improvements.

    The IT Service Management Assessment service is designed to analyse all key ITIL functions and service delivery processes. It looks at, and analyses in detail, all relevant areas in your print and scan infrastructure. This may include:
    • Service Desk management and integration
    • Operational processes (e.g. managing consumables)
    • Service policies (e.g. change management)
    • Service level management
    • Facilities management and third-party service delivery processes
    • Roles, responsibilities, and dependency mapping
    • Service governance and reporting
    • Due diligence workshops with key stakeholders

  • Design Services

    Our design services help to optimise your new Canon solution, making it as effective as possible.

    Solution Consultancy and Design Service

    Tailored design solutions to meet your business and operational goals.

    The Solution Consultancy and Design Service is designed to:

    • Enable you to access Canon’s technical and business process best practice examples and expertise, with a single point of contact responsible for solutions design
    • Translate your organisation needs into a solution ready to implement, with Canon’s technical background and business process knowledge
    • Help implement and deploy your Canon solution smoothly, supported by consistent and clear documentation

    Service Consultancy and Design Service
    Bespoke service designs to optimise your new Canon solution.

    The Service Consultancy and Design Service is designed to give you:
    • Increased service operation efficiency, due to optimised design aligned with business requirements
    • Improved service delivery due to agreed, documented and integrated support processes
    • A reduced need for internal resource, due to outsourced services and integrated support processes, which enable the customer to focus on core business/IT activity
    • Faster, simplified access to Canon service and support, including third parties
    • Improved supplier management due to improved governance
    • Increased document security control
    • Optimised printing costs
    • More satisfied end-users
    • Improved sustainability of the print and scan infrastructure, due to the reporting visibility

Related Services

Running a print fleet, especially across many sites, can be a tough challenge. Our range of managed services help deliver optimum performance.

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