Canon Toner Cartridge Recycling Programme

Canon assumes responsibility for recycling and recovering 100% of the toner cartridges that customers return to us. Consideration for the environment goes into every aspect of design, beginning with the selection of materials and their configuration into products right through to the recycling of used cartridges.

What are the benefits to you?

• Free recycling of your empty Canon toner cartridges, saving you on the cost of ordinary disposal.

• Full regulatory compliance: All agents used by Canon hold the required licenses, giving you the peace of mind that your waste is being dealt with in the appropriate way.

• Canon assumes responsibility for recycling and recovering 100% of the toner cartridges that customers return to us. No cartridge returned through this programme ever goes to landfill.

• The recycling process enables parts and materials from the empty cartridge to be re-utilised in the production of new cartridges. By buying and recycling your Canon toner cartridges with us you help ensure a closed loop system and minimise our use of raw materials.

Notes

• If you have a Canon Service contract please contact your Canon representative who will be able to advise you how to manage your waste collections.

• If you have a waste toner cartridge or bottle that isn’t included on the ‘acceptable cartridges’ list please place back in its original box & return to: CTR Europe Ltd, 30 Marchington Industrial Estate, Stubby Lane, Marchington, Staffordshire, ST14 8LP . Postage costs are not covered by Canon.

Quick Links

Canon’s Toner Cartridge Recycling Programme Terms and Conditions

Your participation in and use of Canon’s Toner Cartridge Recycling Programme and Canon’s supply of the relevant services are governed by Canon’s Terms and Conditions. The general disclaimer is incorporated in these terms and conditions by reference and forms an integral part hereof. The general disclaimer can be printed and accessed by clicking on the link above as well as via the link at the bottom of Canon’s website.

In accordance with the applicable Terms and Conditions of use referred to above, Canon will not use the personal data provided by you in relation to the Canon’s Toner Cartridge Recycle Programme for marketing purposes or to inform you about other products and services.

Please note that you may only use Canon’s Toner Cartridge Recycle Programme to return empty toner cartridges of genuine Canon make. Without prejudice to Canon’s other rights in case of breach of any provision in these terms and conditions Canon has the right to reject any further participation to and use of Canon’s Toner Cartridge Recycle Programme and Canon may stop the supply of the relevant services immediately. Furthermore Canon reserves the right to claim compensation in case of breach of any of these terms and conditions.

Toner Cartridge Recycling Programme

Only all in one toner cartridges are acceptable within our recycling programme. Toner bottles and inkjet cartridges are not accepted within this scheme. Please see below for a list of approved cartridges:

Acceptable Cartridges

*We only accept C-EXV cartridges listed above.

Toner bottles and inkjet cartridges

Toner bottles beginning with the following codes are not suitable for recycling through this programme. Please follow the link below for more information on how to recycle toner bottles. If you wish to recycle genuine Canon inkjet cartridges please click the inkjet cartridge link below for our inkjet cartridge recycling programme.

Toner Bottle Recycling

Bulk cartridge return

If you wish to return more than 10 Genuine Canon cartridges please click the button below to select our bulk return solution. Once you have registered for the programme you will be able to request up to 20 return boxes for use to send us cartridges in bulk.

Return individual toner cartridges

The single cartridge return programme enables you send up to 10 genuine Canon toner cartridges for recycling free of charge using a postal system.

FAQ

Canon’s toner cartridge recycling programme allows customers from selected European countries to print a freepost label for the return and recycling of their empty genuine Canon toner cartridges.

In some countries customers can also arrange for free delivery or collection of bulk toner cartridge collection boxes for recurring or large quantity returns.

The website is not appearing properly on my screen.

The toner cartridge recycling site is developed to work with current browser versions. This means Internet Explore 6 or newer, Firefox 3.5 or newer, Google Chrome and Safari 5 or newer. JavaScript support needs to be enabled. Other browsers are likely but not guaranteed to work.

If you are having technical problems generating a label, you may request a pre-printed label through our feedback form.

Why is my cartridge not on the list of accepted cartridges?

The cartridge might not be a genuine Canon toner cartridge. If you are sure you have a genuine Canon toner cartridge that is not on the list please contact us through our feedback form quoting the cartridge model number. Canon will reply to you confirming whether your cartridge is suitable for recycling through this programme.

Does Canon offer a recycling service for other consumable products (e.g. toner bottles or ink jet cartridges)?

Canon does not offer a recycling service for toner or developer units, toner bottles or other consumables for large format printers, GP, iR, iRC, NP and CLC copiers due to the adverse environmental impacts of shipping these items. Please therefore look to dispose or recycle these products as normal office waste locally.

Is there an easy way to return many cartridges at once?

Bulk toner cartridge return is available in a number of European countries; please check your local Canon website to see if the service is available. If your country currently does not offer bulk collections please check back regularly as we are developing new services all the time.

I cannot find my country in the list, but I want to return my cartridge. How can you help me?

Unfortunately we currently do not offer a toner recycling programme in your country. Please contact your local Canon dealer to see if programmes are offered locally.

How do I clear my data from your system?

If you wish your personal data to be removed from our system please contact us through our feedback form.

I am unable to view the label that I have been sent.

If you are unable to view the label, please install the latest version of Acrobat Reader. If this still does not work, please contact us through our feedback form.

I am unable to print the label properly.

If your label does not print out as it appears on screen, this might be due to your printer drivers. Please install the latest printer drivers and try again.

I receive an error message saying that the label has already been used.

Each postage label has a unique barcode that can only be used once. Once this barcode has been registered as used on our system the link will no longer be active. Please simply revisit the recycling website and request further labels.

Can I use each label more than once?

Each postage label can only be used once as each contains a unique barcode needed for postage.

Important Information

Canon only authorises the use of this site for the return of genuine Canon toner cartridges for LBP, FAX, PFC and MFP machines. Toners for other machines cannot be returned through this programme. For these products please ensure proper disposal. The toner cartridge return programme is only operational in a selection of European countries.

If you have a question that is not featured below please contact us through our feedback form.