Repair Process
Repair prices, process and form. Before sending your product for repair, please read our repair process.
Our aim is to provide you with the best and most effective service when you need repairs and servicing support. This is why we have recently undertaken a program to modernise and introduce new, best-in-class systems into our Canon Professional/Factory Service Centres.
We are currently transitioning into this new system and requests may take slightly longer at this time. We recommend if your request is not urgent, that you consider delaying sending in your product during this transition period.
We are committed to ensuring that service & repair requests are being completed as soon as possible and we would like to thank you for your custom and patience as we work through this transition.
Please keep visiting this page for more information. We genuinely appreciate your understanding and cooperation during this transition period, and we are dedicated to making this process as seamless as possible.
In case you need urgent support or are worried about your individual case, our Support team is always available, so please contact us.
Canon Professional Service Centres (PSC) are service facilities owned by Canon. As the manufacturer of Canon products, we believe our customers deserve the best customer service and support.
Each Canon PSC has highly trained technicians, the latest tools and equipment and is a state of the art facility, all set up to provide a wide range of services across the Canon product range.
Depending on whether you are a Business or Consumer you can arrange a repair for your product as follows:
If you are a Consumer:
In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, we offer a range of Chargeable Repair options (either Fixed Price Repair, Repair Limit or Time & Cost Quotation) depending on your product(s).
All of our Chargeable Repair options are subject to our Terms of Service & Repair.
Repair prices, process and form. Before sending your product for repair, please read our repair process.
Keep your equipment fully operational with a choice of product care packages, including cleaning, checking and adjustments.
Enhance the performance of selected Canon EOS, Cinema EOS and XA/XF cameras to tell more compelling stories.
If you’re in a hurry, we offer While-You-Wait sensor cleaning and faster service turnaround times.
Bring in your used genuine Canon inkjet cartridges to use our free recycling programme and keep your Canon cartridges out of landfills.
Canon Professional Service Centres handles a wide range of Canon products such as:
Please be aware that we may not offer certain services for some products, for example if spare parts are no longer available for it.
Our address:
Unit 160 Centennial Park
Centennial Avenue
Elstree
Hertfordshire
WD6 3SG
Tel: +44 (0)207 660 0186
Repair related issues only - for any other questions please visit our Support website for helpful information.
Opening Hours: Monday to Friday 08.30 - 17.00
Closed on bank holidays.
Transport Links
From Elstree & Borehamwood take the 107 bus to Centennial Park
From Edgware take the 107 bus to Centennial Park
Nearest motor way link – M1
Before sending your product to a Canon Professional Service Centre, please read our Terms of Service & Repair.
If you are interested in loaning a product from us, please read our loan service terms of use.
Contact us for telephone or E-mail support
Register your product and manage your Canon ID account
Locate a repair centre and find other useful information regarding our repair process