Coronavirus Update

During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.

With this in mind, following Government guidelines, Canon Service & Repair Centres are operating with significantly reduced staffing levels and other employees are working remotely during this time to limit the risk of infection. At this time, the Canon UK Service & Repair Centre continues to accept business critical repairs only for CPS members and Broadcast lens products received via courier delivery as our customer reception is closed. There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.

Our Canon Authorised Service Partners remain open, however they may be facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance.

With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls & emails will continue to be handled as usual so please contact us. We will update you as the situation develops.

Opening Hours and Transport Links

Opening Hours: Monday to Friday 08.30 - 17.00

Closed on bank holidays.

Transport Links

From Elstree & Borehamwood take the 107 bus to Centennial Park

From Edgware take the 107 bus to Centennial Park

Nearest motor way link – M1

Find us on the map

General Support Queries

The Canon Service and Repair Centre offers a wide range of services and repairs across the Canon product range. This includes Digital Compact Cameras, DSLR’s, EF and L Series Lenses, Video, Pro Video/DSLR, Speedlites, Binoculars and Projectors.

If you have any questions which do not relate directly to a repair at the Canon Service and Repair Centre, please visit our Support website for helpful information.
If you have sent your products to the Canon Service and Repair Centre via a retailer, please contact the retailer directly with any enquiries.

Please note, we do not repair Office Products (Scanners, Printers, Faxes etc) at theCanon Service and Repair Centre in Elstree. For Office Products, please find your nearest Authorised Service Partner.

Canon UK Service & Repair Centre Guide Price

Our repair costs are categorised as either Fixed Price or Parts & Labour, depending on the model. Please see the tables below to find the relevant guide price for your product.

Fixed Price Repair Service

Entry Level/Compact Camera/Speedlites/Lenses

The Fixed Price Repair service applies to Digital Compact cameras, Entry Level DSLR cameras, Speedlites and lenses.
Some Lenses & Speedlites are not covered by our Fixed Price Services and can only be repaired by a parts & labour Estimate.

The Fixed Price Repair service includes the following:

• Repair of the product, including parts & labour
• Specification & function check
• Diagnostic check for any previous faults
• Sensor Clean (DSLR only)
• External Body Clean
• Prices include VAT & return Courier costs
• A 6-month Warranty on the product for all electronic/mechanical faults

The Fixed Price Repair service is waived for:

• No Fault Found - Small handling charge may apply
• Minor faults or adjustments - Minimum charge applies at £48.00 (including VAT)
• Drop damage, liquid ingress or customer misuse - Parts & Labour Estimate will apply

Fixed Price Repair Service

Lenses

Parts & Labour Guide Price

DSLRs

Please note the prices listed below are approximate totals and do not include VAT or return Courier costs. A clean, check and 6-month Warranty are provided on all repairs.

* If the SD unit requires replacement on an EOS 6D series, the Main PCB must be replaced as the SD unit is built into the Main PCB, therefore the same guide cost is shown for the SD Unit and Main PCB.

Parts & Labour Estimates

There is a £42.00 (including VAT) charge, if you do not go ahead with an estimate. However, if you proceed with the repair, the time taken for the technician to produce the estimate will be incorporated into the final repair cost.

• An estimate will include the parts, labour time, return shipping and VAT costs and usually takes 2 - 3 days to prepare.
• Once an estimate has been proceeded the final charge may vary by +/- 5%.
• A 6-month warranty is provided on the repair only and does not cover any other faults.

Personalised Repair Cost

By providing us with a Personalised Repair Cost (Repair Limit), usually in the region of £300, instead of requesting a Parts & Labour Estimate, you can speed up your repair turnaround time * by 2 - 3 days and save the £42.00 (including VAT) estimate charge.

• We will contact you if the repair is going to exceed your maximum repair limit.
• We will only ever charge you the actual repair cost, which, on most repairs is usually below the recommended £300 repair limit.
• Most repairs are based on a £84.00 (including VAT) per hour labour charge + spares and return postage.
• A 6-month warranty is provided on the repair only and does not cover any other faults.
• To take advantage of this Personalised Repair Cost please enter your maximum repair limit on your repair form or letter.

* For non-CPS customers the average repair turnaround time is 10 working days, subject to spare part availability.

For Maintenance and Upgrade prices please visit our new Service Menu here