Coronavirus Update
During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.
Repair Process and Repair Form
Repair prices, repair process and returns form
Canon Professional Services
Member benefits, how to register and membership repair prices
European Warranty Homepage
Warranty T&Cs, FAQs and warranty contact information
Opening Hours and Transport Links
Opening Hours: Monday to Friday 08.30 - 17.00
Closed on bank holidays.
Transport Links
From Elstree & Borehamwood take the 107 bus to Centennial Park
From Edgware take the 107 bus to Centennial Park
Nearest motor way link – M1
General Support Queries
The Canon Service and Repair Centre offers a wide range of services and repairs across the Canon product range. This includes Digital Compact Cameras, DSLR’s, EF and L Series Lenses, Video, Pro Video/DSLR, Speedlites, Binoculars and Projectors.
If you have any questions which do not relate directly to a repair at the Canon Service and Repair Centre, please visit our Support website for helpful information.
If you have sent your products to the Canon Service and Repair Centre via a retailer, please contact the retailer directly with any enquiries.
Please note, we do not repair Office Products (Scanners, Printers, Faxes etc) at theCanon Service and Repair Centre in Elstree. For Office Products, please find your nearest Authorised Service Partner.
Canon UK Service & Repair Centre Guide Price
Our repair costs are categorised as either Fixed Price or Parts & Labour, depending on the model. Please see the tables below to find the relevant guide price for your product.
Fixed Price Repair Service
Entry Level/Compact Camera/Speedlites/Lenses
The Fixed Price Repair service applies to Digital Compact cameras, Entry Level DSLR cameras, Speedlites and lenses.
Some Lenses & Speedlites are not covered by our Fixed Price Services and can only be repaired by a parts & labour Estimate.
| Models | Price bracket |
| IXUS cameras | £52.00 - £104.00 |
| PowerShot Range | £52.00 - £156.50 |
| Entry Level DSLR | £104.00 - £182.50 |
| Extenders | £52.00 or Estimate |
| EF-S Lenses | £78.00 - £182.50 |
| Speedlites | £78.00 - £156.50 |
The Fixed Price Repair service includes the following:
- Repair of the product, including parts & labour
- Specification & function check
- Diagnostic check for any previous faults
- Sensor Clean (DSLR only)
- External Body Clean
- Prices include VAT & return Courier costs
- A 6-month Warranty on the product for all electronic/mechanical faults
The Fixed Price Repair service is waived for:
- No Fault Found - Small handling charge may apply
- Minor faults or adjustments - Minimum charge applies at £48.00 (including VAT)
- Drop damage, liquid ingress or customer misuse - Parts & Labour Estimate will apply
Fixed Price Repair Service
Lenses
| Lens Model | Fixed Price Repair cost |
| EF-S 17-85mm f/4.5-5.6 IS USM | £130.00 |
| EF 50mm f/1.4 USM | £156.50 |
| EF 35mm f/1.4L USM | £182.50 |
| EF-S 17-55mm f/2.8 IS USM | £182.50 |
| EF 24mm f/1.4L II USM | £182.50 |
| EF 85mm f/1.8 USM | £156.50 |
| EF-S 18-200mm f/3.5-5.6 IS | £130.00 |
Parts & Labour Guide Price
DSLRs
Please note the prices listed below are approximate totals and do not include VAT or return Courier costs. A clean, check and 6-month Warranty are provided on all repairs.
| DSLR | CMOS Sensor | Shutter Assembly | Mirror Box | CF/SD Unit | Main PCB | DC-DC Converter | Rear LCD | Top Cover | Back Cover |
| 1DX Series | £985 | £270 | £510 | £120 | £500 | £140 | £180 | £205 | £255 |
| 5D Series | £560 | £245 | £370 | £190 | £335 | £170 | £155 | £170 | £145 |
| 6D Series | £370 | £230 | £335 | £285* | £285 | £115 | £150 | £165 | £140 |
| 7D Series | £330 | £240 | £325 | £100 | £360 | £125 | £150 | £175 | £140 |
* If the SD unit requires replacement on an EOS 6D series, the Main PCB must be replaced as the SD unit is built into the Main PCB, therefore the same guide cost is shown for the SD Unit and Main PCB.
Parts & Labour Estimates
There is a £42.00 (including VAT) charge, if you do not go ahead with an estimate. However, if you proceed with the repair, the time taken for the technician to produce the estimate will be incorporated into the final repair cost.
- An estimate will include the parts, labour time, return shipping and VAT costs and usually takes 2 - 3 days to prepare.
- Once an estimate has been proceeded the final charge may vary by +/- 5%.
- A 6-month warranty is provided on the repair only and does not cover any other faults.
Personalised Repair Cost
By providing us with a Personalised Repair Cost (Repair Limit), usually in the region of £300, instead of requesting a Parts & Labour Estimate, you can speed up your repair turnaround time * by 2 - 3 days and save the £42.00 (including VAT) estimate charge.
- We will contact you if the repair is going to exceed your maximum repair limit.
- We will only ever charge you the actual repair cost, which, on most repairs is usually below the recommended £300 repair limit.
- Most repairs are based on a £84.00 (including VAT) per hour labour charge + spares and return postage.
- A 6-month warranty is provided on the repair only and does not cover any other faults.
- To take advantage of this Personalised Repair Cost please enter your maximum repair limit on your repair form or letter.
* For non-CPS customers the average repair turnaround time is 10 working days, subject to spare part availability.
For Maintenance and Upgrade prices please visit our new Service Menu here
